At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve outstanding payments.
- Company: Join Midland Credit Management, a supportive and flexible workplace.
- Benefits: Earn up to £35,765 with bonuses, 31 days holiday, and a fuel card.
- Other info: Enjoy ongoing training and a comprehensive induction programme.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Full UK driving licence, own car, and a clear criminal record required.
The predicted salary is between 28800 - 35200 £ per year.
Start date: 16th February 2026.
Location: Within a 90‑minute travel radius of your home (applicants must reside within Lowestoft).
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (typical monthly bonus £200‑£400). Earnings Potential: Up to £35,765 per year (inclusive of car allowance).
Hours: Flexible, 40 hours per week (including prime hours). No warrant work involved.
About the role
As a Field Collections Agent, you’ll be the friendly face of Midland Credit Management, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options.
- Handle accounts for both regulated and non-regulated clients, including reconnection visits.
- Accept payments, set up repayment plans, and re‑engage customers with client services.
- Educate customers about the potential consequences of non‑payment.
- Use an Orbit‑supplied iPad to update account outcomes in real time.
Do you…
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face‑to‑face?
- Value flexibility and autonomy in your schedule?
Working Hours
We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window: Monday‑Friday visiting between 8 am–8 pm and Saturday 9 am–1 pm. 10 of your 40 hours must be worked during prime hours (4 pm – 8 pm Monday, Saturday 9 am – 1 pm).
Benefits
- 31 days holiday (incl. bank holidays + December shutdown).
- Fuel card for business use.
- Referral bonus scheme.
- Uncapped monthly bonuses (£200–£400 typical).
- Comprehensive 5‑week induction programme.
- Ongoing training and professional development.
- Access to Medicash and Employee Assistance Programme.
Requirements
- Clear criminal record.
- No CCJs, IVAs, or bankruptcies in the last 6 years.
- Full driving licence (max 6 points), own car, and business insurance required.
- Tech‑savvy and comfortable working independently.
Job Type: Full-time
Pay: £27,965 – £35,765 per year
Job Ref: CCAFLD #J-18808-Ljbffr
Field Collections Agent in Norwich employer: Midland Credit Management, an Encore Capital Group Company
Cabot Credit Management is an exceptional employer, offering a hybrid working environment in the heart of London, where you can thrive as an Information Security & IT Oversight Manager. With a strong commitment to employee development and a culture that champions diversity and inclusion, you'll have access to meaningful growth opportunities while contributing to our mission of ethical customer treatment and financial health restoration. Join us and be part of an award-winning organisation that values accountability, collaboration, and high performance.
Contact Details:
Midland Credit Management, an Encore Capital Group Company Recruitment Team
