At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn up to £35,765 with bonuses, 31 days holiday, and a fuel card.
- Other info: Enjoy a dynamic work environment with ongoing training and career development.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence, own car, and be tech-savvy.
The predicted salary is between 36544 - 44664 £ per year.
Start date: 12th October 2026
Location: Within a 90-minute travel radius of your home (applicants must reside within Chelmsford)
Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus (as a guide, our current Field team earn monthly bonuses of up to £400)
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do You:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About The Role:
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients, including reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Working Hours:
We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- Monday–Friday visiting times are between 8am-8pm
- A number of shift pattern options available; you can choose between a 4 day or 5 day working week.
Benefits:
- 31 days holiday (including bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (up to £400)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements:
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
At Orbit, we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Field Collections Agent in Chelmsford employer: Midland Credit Management
Orbit Credit Services is an exceptional employer that prioritises flexibility and work-life balance, making it an ideal choice for those seeking a rewarding career as a Field Collections Agent. With a supportive work culture, comprehensive training, and opportunities for professional growth, employees can thrive while enjoying the autonomy of working independently in their local communities. The generous benefits package, including uncapped bonuses and a fuel card, further enhances the appeal of joining our dedicated team in Gloucester.
