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- Tasks: Be the friendly face of Medway School of Arts, providing top-notch customer service and financial support.
- Company: Join Medway School of Arts, a vibrant institution dedicated to nurturing creativity and talent.
- Benefits: Enjoy flexible working hours, a supportive environment, and opportunities for personal growth.
- Why this job: Make a real impact by helping students navigate their educational journey in a welcoming atmosphere.
- Qualifications: No specific qualifications required; just bring your enthusiasm and a passion for helping others!
- Other info: You'll also receive training as a Fire Marshal and First Aider, adding valuable skills to your toolkit.
- Provide a welcoming and friendly customer focused service to students, parent/guardians, visitors and staff.
- Act as the initial point of enquiry for students, visitors and new applicants, directing them to the most appropriate college department or referring them internally to a member of the Medway School of Arts team.
- Support the department by being a consistent customer facing presence becoming someone students recognise and trust, providing telephone and face to face advice, keeping accurate and detailed records of interactions with applicants and the outcomes.
- Support the department at Open Events by providing information on curriculum and support facilities to potential students and their parents/ carers.
- Support students with the completion of UCAS applications.
- Maintain the college UCAS provider account to ensure courses are advertised in accordance with CMA and applications are processed.
- Liaise with the Admissions Department to ensure applications completed via UCAS are migrated onto College systems.
- Provide financial services for students, staff, visitors and all college stakeholders, handling and processing cash, cheques and credit card payments for courses and trips, working with MidKent Student Finance Officers to ensure applications for student financial funds are processed, including providing funding and bursary information and advice to students and parents/ guardians as required. This will include, accepting and checking financial support applications ensuring all of the necessary and essential information is provided by the student.
- Maintain financial records for audit purposes and ensure that all financial transactions are completed in accordance with College Financial policies and processes.
- Maintain H&S records for the campus.
Locations
Front of House Student Information Officer in Gillingham, Kent employer: MidKent College
Contact Detail:
MidKent College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Student Information Officer in Gillingham, Kent
✨Tip Number 1
Familiarise yourself with the Medway School of Arts and its offerings. Understanding the courses, support services, and the overall ethos of the college will help you engage effectively with students and parents, making you a more appealing candidate.
✨Tip Number 2
Brush up on your customer service skills. Since this role is heavily focused on providing a friendly and approachable service, demonstrating your ability to handle inquiries and resolve issues efficiently will set you apart during the interview process.
✨Tip Number 3
Gain a basic understanding of UCAS and student finance processes. Being knowledgeable about these systems will not only help you in the role but also show your commitment and readiness to assist students effectively.
✨Tip Number 4
Prepare to discuss your experience with financial transactions and record-keeping. Highlighting any relevant experience in handling payments or maintaining financial records will demonstrate your capability to manage the financial aspects of the role.
We think you need these skills to ace Front of House Student Information Officer in Gillingham, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and financial transactions. Emphasise any previous roles where you provided support to students or handled payments, as this aligns closely with the job requirements.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the Medway School of Arts. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to their team.
Highlight Communication Skills: Since the role involves liaising with students, parents, and staff, showcase your communication skills. Provide examples of how you've effectively communicated information or resolved issues in previous positions.
Showcase Your Organisational Skills: Detail any experience you have with managing records or handling multiple tasks simultaneously. This is crucial for maintaining accurate financial records and supporting students with UCAS applications.
How to prepare for a job interview at MidKent College
✨Showcase Your Customer Service Skills
As a Front of House Student Information Officer, you'll be the first point of contact for students and visitors. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to handle inquiries and resolve issues effectively.
✨Familiarise Yourself with UCAS and Student Finance
Since this role involves supporting students with UCAS applications and financial services, make sure you understand the basics of the UCAS system and student finance options. Being able to discuss these topics confidently will demonstrate your readiness for the position.
✨Demonstrate Attention to Detail
You'll be handling financial transactions and maintaining records, so it's crucial to show that you have a keen eye for detail. Prepare to discuss how you've managed financial processes or maintained accurate records in past experiences.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Think of insightful questions to ask about the role, the team, and the college's approach to student support. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
