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- Tasks: Be the first point of contact for emergency calls and support residents' safety.
- Company: Midianet, a supportive and collaborative remote work environment.
- Benefits: Full-time role with competitive salary and flexible shifts.
- Why this job: Make a real difference in people's lives while working from home.
- Qualifications: Experience in call centres and strong communication skills required.
- Other info: Join a dynamic team and enjoy opportunities for personal growth.
The predicted salary is between 18000 - 22000 £ per year.
Overview
- Job Type: Full-time permanent
- Location: UK (Remote)
- Salary: £20,483.84
- Hours: 32 hours per week
- Shifts: earlies and late shifts available
Responsibilities
- Be the first point of contact for emergency alarm calls, ensuring a swift and efficient response.
- Support sheltered housing residents and those living independently, ensuring their safety and well-being.
- Deliver exceptional customer service with empathy, professionalism, and a smile, even over the phone.
- Manage difficult conversations with empathy and control, turning challenging calls into positive experiences.
- Maintain confidentiality and professionalism in every interaction.
- Work closely with a supportive team, fostering a collaborative and positive working environment.
Qualifications
- Experience working in a call centre role handling a high number of incoming calls
- Relevant experience includes Local Authorities, Emergency Services, retail call centres or British Telecom control centres (desirable)
- Must be able to follow lengthy processes
- A solid general education is required
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail and accurate data entry skills
- Excellent communication skills, both spoken and written
- Ability to remain calm, patient, and tactful under pressure
- Organised, reliable, and detail-oriented
- A proactive problem-solver who uses initiative
Shift Information
- Early and late shifts available as separate roles
- Weekends are required fortnightly and some bank holidays (hours back in lieu)
Please apply today to be considered for this opportunity.
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Fully Remote Call Centre Advisor employer: Midianet
Contact Detail:
Midianet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fully Remote Call Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Midianet. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling those tricky conversations during the interview. Remember, empathy and professionalism are key!
✨Tip Number 3
Show off your tech skills! Since you'll be using Microsoft Office and handling data entry, make sure to highlight your proficiency in these areas. Maybe even mention a time when you used these skills to solve a problem or improve a process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Fully Remote Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in call centre roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service expertise!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about the role and how your background makes you a great fit. We love seeing a bit of personality, so let us know what makes you tick!
Showcase Your Communication Skills: Since this role involves a lot of phone interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Midianet
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Fully Remote Call Centre Advisor. Familiarise yourself with the key skills required, such as handling emergency calls and delivering exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Empathy in Your Responses
Given the nature of the job, it's crucial to demonstrate your ability to handle difficult conversations with empathy. Prepare examples from your past experiences where you've turned challenging situations into positive outcomes. This will showcase your communication skills and your ability to remain calm under pressure.
✨Showcase Your Tech Savviness
Since you'll be using Microsoft Office and possibly other software, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in managing data entry or communication tasks. This will highlight your organisational skills and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how they support their remote workers. This not only shows your interest in the company but also helps you gauge if it’s the right fit for you.
