At a Glance
- Tasks: Support student casework, manage records, and handle enquiries in a dynamic environment.
- Company: Middlesex University, committed to equality, diversity, and inclusion.
- Benefits: Flexible working, professional development, and a supportive workplace culture.
- Other info: Join a diverse team with excellent career growth opportunities.
- Why this job: Make a difference in students' lives while developing your administrative skills.
- Qualifications: Strong organisation, attention to detail, and effective communication skills required.
The predicted salary is between 25650 - 31350 £ per year.
We are seeking a proactive and well organised Administrator to join the Student Appeals, Complaints and Conduct Team.
In this role, you will provide essential administrative support across a range of student casework, including appeals, complaints, student discipline, fitness to study, fitness to practise and academic misconduct.
Working closely with Officers and Managers, you will maintain accurate records, prepare documentation, schedule meetings and take notes, monitor case progress and respond to enquiries, ensuring all activity is completed accurately and on time.
You will be the first point of contact for routine case related queries, handling, triaging and signposting them appropriately, and escalating issues when required.
The role requires strong organisation, attention to detail, effective communication, confidence using MS Office and databases, and a professional, collaborative approach with a commitment to high quality service.
We are committed to equality, diversity and inclusion and offer supportive, flexible working practices and opportunities for development.
Middlesex is dedicated to fostering an inclusive working environment for all staff.
For further information please contact Leeann Bradley, Student Appeals, Complaints and Conduct Manager, via email at
Middlesex is committed to fostering an inclusive working environment.
We encourage applications from underrepresented groups including people from Black, Asian and minority ethnic groups, disabled people, LGBTQ+ people, women, and gender non-conforming individuals.
All recruitment decisions will be based on merit.
We value diversity and strive to create a fairer, more equitable work environment for our staff and students.
We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.
Middlesex is home to a diverse community of professionals.
We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.
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Student Appeals, Complaints and Conduct Administrator in London employer: MIDDLESEX UNIVERSITY
Middlesex University is an excellent employer that fosters a vibrant and inclusive work culture, encouraging creativity and collaboration among its staff. Located at the Hendon campus, employees benefit from flexible working arrangements and numerous opportunities for professional development, making it an ideal place for those looking to grow in the field of digital content creation. With a focus on innovation and student engagement, working here means being part of a dynamic team dedicated to making a meaningful impact in education.
