Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to provide top-notch support for student enquiries, both in-person and online.
- Company: Join a diverse and inclusive university committed to equity and student success.
- Benefits: Flexible working arrangements, family-friendly policies, and a supportive work environment.
- Why this job: Make a real difference in students' lives by ensuring they get the help they need.
- Qualifications: Strong leadership skills and a passion for excellent customer service.
- Other info: Be part of a vibrant community with opportunities for personal and professional growth.
The predicted salary is between 35000 - 45000 £ per year.
Are you passionate about ensuring students get the information they need, when they need it, and seeking innovative and efficient ways to manage high-volume enquiries while maintaining an excellent level of service? As a Student and Campus Enquiries Leader, you will oversee a team of Student and Campus Enquiries Coordinators, ensuring the delivery of excellent customer service, enquiry resolution and support to students across face‑to‑face and virtual channels.
You will lead by example, providing motivation, guidance and support to your team, and ensuring that all student enquiries and requests are managed efficiently and effectively. You will lead ways of operating that allow the service to manage a high volume of enquiries and requests with a range of complexity and be responsible for the day‑to‑day operations of the team, including allocating work, ensuring appropriate coverage across all student‑facing channels and acting as a point of escalation for more complex enquiries.
You will use data to identify patterns in enquiry volume and type and work with colleagues across the university to improve enquiry resolution and self‑serve capabilities. You will work in a collaborative, student‑centred way to unpick and resolve complex and multi‑issue challenges, ensuring students are informed and empowered to make the right decisions for them.
We value diversity and strive to create a fairer, more equitable work environment for our staff and students. We offer a range of family‑friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.
Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.
Student and Campus Enquiries Leader in London employer: MIDDLESEX UNIVERSITY
Contact Detail:
MIDDLESEX UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student and Campus Enquiries Leader in London
✨Tip Number 1
Get to know the university's values and culture. When you’re chatting with potential employers, drop in how your passion for student support aligns with their mission. It shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly communicate how your experience can help manage high-volume enquiries. Think about specific examples where you’ve led a team or improved service delivery – these stories will make you stand out.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and share your enthusiasm for the role. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our diverse and inclusive community.
We think you need these skills to ace Student and Campus Enquiries Leader in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping students! In your application, share specific examples of how you've gone above and beyond to provide excellent service or support in previous roles.
Be Clear and Concise: We appreciate clarity! When writing your application, make sure to get straight to the point. Use bullet points where possible to highlight your skills and experiences that align with the role.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the key responsibilities and values mentioned in the job description. Show us why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at MIDDLESEX UNIVERSITY
✨Know Your Stuff
Make sure you understand the role of a Student and Campus Enquiries Leader inside out. Familiarise yourself with the key responsibilities, especially around managing high-volume enquiries and leading a team. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and guided teams in the past. Think about specific situations where you resolved complex issues or improved service delivery. This will demonstrate your ability to lead by example, which is crucial for this role.
✨Data-Driven Mindset
Since the job involves using data to identify patterns in enquiries, be ready to discuss any experience you have with data analysis. Bring up instances where you've used data to improve processes or outcomes, as this will highlight your analytical skills and innovative thinking.
✨Emphasise Collaboration
This role requires working closely with various colleagues across the university. Be prepared to talk about your experience in collaborative environments and how you've successfully navigated multi-issue challenges. Highlighting your student-centred approach will resonate well with the interviewers.