Student Advice Manager in London

Location: Middlesex University Hendon campus, North London

Salary: £38,878.40 - £44,712.23

Hours: 35 hours per week, to be worked flexibly 8am-8pm Monday-Sunday, 80% on campus in term time, 40% on campus outside of term time.

Contract: Permanent

Reporting to: Head of Engagement & Influence

Responsible For: Student Advice Senior Coordinator; Student staff as relevant

Key Dates: Deadline for applications: Sunday 22nd November at midnight; Interview: Monday 30th November

About Middlesex Students’ Union: Middlesex Students' Union (MDXSU) is an independent, student-led charity dedicated to representing, supporting and empowering the students of Middlesex University. Led by students, for students, we champion student voice, influence positive change across the University and create opportunities that help students thrive both during their studies and beyond.

About the job: This role is an exciting opportunity to lead and shape a progressive, student-centred Advice Service that goes far beyond traditional advice delivery. You will manage and develop a team of career and student staff, champion student rights, and work with elected officers, university colleagues, and external partners to tackle the issues that matter most to students.

Areas of Responsibility:

• Responsible for the delivery of the Advice team through the line management of the staff team.
• Lead an Advice team able to support students through a range of academic and personal issues.
• Provide day to day line management, guidance and advice for Student Advisers and student staff as required.
• Mentor and coach students, to work with key stakeholders, both internally and externally, on targeted initiatives to tackle systemic issues that students are facing.
• Support the elected officer team to be embedded and central to the design and delivery of the work of the Advice team.
• Advocate for student rights and represent their interests in university meetings and committees.
• Lead the Union’s Advice Service, ensuring high-quality student support and advice is embedded.
• Provide support with complex and advanced advice and casework delivery direct to students if significant escalation is required.
• Manage relationships with key stakeholders within Middlesex University and externally.
• Support an effective triage process through Welcome Desk that provides students with excellent customer service.
• Lead an effective quality assurance process through the collection of student feedback.
• Create, deliver and evaluate a student representation mechanism for students to sit on University panels.
• Develop partnerships with local authorities, organisations and charities that benefit our students.
• Deliver a year-round activation programme of activities to support students.
• Act as the Union's Deputy Designated Safeguarding Lead.
• Lead MDXSU's peer support model, including initiatives such as student callers.

Person Specification:

• Experience of managing a varied caseload with effective reporting and analysis.
• Knowledge of safeguarding.
• Working understanding of advice systems and processes.
• Excellent planning, organisation and administrative skills.
• Excellent interpersonal skills with an ability to build trust with a wide range of stakeholders.
• Excellent verbal and written communication.
• Ability to self-motivate and manage own and others workload.
• Data-centric with an innovative and proactive approach to problem-solving.
• Passionate about working within an organisation servicing a culturally diverse membership.
• Acts with high integrity.