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- Tasks: Support students by resolving queries and providing information across various channels.
- Company: Join a diverse and inclusive team at Middlesex University.
- Benefits: Competitive salary, flexible working, and a supportive work environment.
- Why this job: Make a real difference in students' lives every day.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunities for professional growth in a collaborative setting.
The predicted salary is between 24800 - 28700 £ per year.
Student and Campus Enquiries Coordinator X3
Are you looking for a role where you can make a difference to students everyday? Do you thrive in a fast-paced environment where every day is different? Do you enjoy resolving queries and supporting students to get the information they need, when they need it?
As part of a dedicated team of Student and Campus Enquiries Coordinators, you will provide excellent customer service and a welcoming, supportive and knowledgeable service to students across face to face, and virtual channels. You will also engage in proactive communications to students via a range of channels and on a variety of topics. As a Student and Campus Enquiries Coordinator, you will manage a high volume of enquiries and requests with a range of complexity. You will guide students through available interventions and identify when they would benefit from advice or intervention from colleagues in mental health and wellbeing, disability, or academic support teams. You will work in a collaborative, student-centred way to unpick and resolve challenges with students and colleagues across the university, ensuring students are informed and empowered to make the right decisions for themselves.
If you wish to discuss the job in further detail please contact Charlie Shilingis, Student Information Manager, C.Edge@mdx.ac.uk
Middlesex is committed to fostering an inclusive working environment. We encourage applications from underrepresented groups including people from Black, Asian and minority ethnic groups, disabled people, LGBTQ+ people, women, and gender non-conforming individuals. All recruitment decisions will be based on merit.
We value diversity and strive to create a fairer, more equitable work environment for our staff and students.
We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.
Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.
Faculty/Executive
Education & Student Experience
Company
MU Services Ltd
Starting Salary
£28,840 to £32,335 per annum
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Student and Campus Enquiries Coordinator X3 employer: Middlesex University London
Contact Detail:
Middlesex University London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student and Campus Enquiries Coordinator X3
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your experiences align with what they're looking for. This will help you speak confidently during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and expectations. Plus, it shows you're genuinely interested in the role!
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you'd handle specific student enquiries or challenging situations. Show them your problem-solving skills!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our community at Middlesex.
We think you need these skills to ace Student and Campus Enquiries Coordinator X3
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student and Campus Enquiries Coordinator role. Highlight your experience in customer service and any relevant skills that show you can handle a variety of student queries.
Show Your Passion: Let us see your enthusiasm for supporting students! Share examples of how you've made a difference in previous roles or how you’ve helped others navigate challenges. This will help us understand your commitment to student welfare.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your points are easy to follow.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Middlesex University London
✨Know Your Stuff
Make sure you understand the role of a Student and Campus Enquiries Coordinator inside out. Familiarise yourself with the types of queries you might encounter and think about how you would handle them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share examples from your past experiences. Think of specific situations where you resolved a query or supported someone effectively. This will demonstrate your ability to engage with students and provide the support they need.
✨Emphasise Collaboration
Highlight your teamwork skills during the interview. The job requires working closely with various departments, so be ready to discuss how you've successfully collaborated with others in the past. Mention any experiences where you helped resolve issues by working together with colleagues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential situations you might face in the role, such as handling a difficult student enquiry. Practising your responses will help you feel more confident and articulate during the interview.