Head of Digital Experience & Product Management

Head of Digital Experience & Product Management

Exciting Opportunity: Join Middlesex University as Head of Digital Experience & Product Management.

Are you a visionary leader in digital product management with a passion for enhancing user experience? Middlesex University is seeking a dynamic Head of Digital Experience & Product Management to lead our newly formed Product Team and drive innovation across our digital portfolio. Product areas include Customer Service (websites, CRM), Library, Education & Research, Student Journey, Enterprise Resource Planning (Finance, HR, Payroll, Estates), Business Productivity.

Responsibilities

• Lead and develop a newly formed team of Product Managers, Specialists and Assistants
• Shape and deliver strategic product roadmaps aligned with university goals
• Champion user experience and customer satisfaction across a diverse global user community
• Collaborate with cross-functional teams including Application Development, Data Engineering, and Change Management
• Drive continuous improvement and innovation in digital product delivery and help build a product-driven culture across the university.

Qualifications

• Proven leadership in building and managing product teams
• Strong experience across the full product lifecycle
• Expertise in commercial administrative systems
• A strategic mindset with a user‑first approach to digital experience
• Excellent communication and stakeholder engagement skills

If you\’re ready to help shape the future of digital experience at Middlesex University, we’d love to hear from you.

If you would like to discuss the job in more detail please contact Jackie Kruger (Director of Digital Products and Projects) at j.kruger@mdx.ac.uk

Middlesex is committed to fostering an inclusive working environment. We encourage applications from underrepresented groups including people from Black, Asian and minority ethnic groups, disabled people, LGBTQ+ people, women, and gender non‑conforming individuals. All recruitment decisions will be based on merit.

We value diversity and strive to create a fairer, more equitable work environment for our staff and students.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.

Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.