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- Tasks: Become a Banker Trainee and learn to assist customers with their banking needs.
- Company: Join Middlesex Savings Bank, a community-focused financial institution.
- Benefits: Enjoy flexible scheduling, training opportunities, and a supportive team environment.
- Why this job: Gain valuable skills in finance while building strong customer relationships in a positive workplace.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: Full-time role with opportunities for growth in the banking sector.
The predicted salary is between 8000 - 14000 ÂŁ per month.
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Overview
It is the responsibility of the Banker Trainee to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank\’s core values and mission. This position provides the training needed to acquire and develop the skills necessary to function successfully in the role of a Banker I. The training period will include a focus on both technical skills, such as the processing of transactions and opening and servicing of accounts, and on advisory skills, such as uncovering customer needs and providing information on products that meet those needs. During the training period, trainees will promote strong customer relationships as follows: conduct a wide array of customer transactions, assist customers with questions and problem resolution, and recommend products and services as appropriate.
Responsibilities
- Customer ExperienceDevelops an understanding of customers’ needs and expectations, and offers products and services that address those needs and expectations. Develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate.
- Operational ExcellenceEnsures quality and accuracy of work. Develops sound technical knowledge, including of Bank products, services, and technology services. Stays informed of alerts and other company communications. Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.
- TeamworkIs an engaged member of the branch team; steps up as needed to accomplish team objectives. Supports the branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.
- CredibilityFollows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals. Takes ownership of the learning and development process and partners with supervisors and training department staff to complete program requirements successfully.
- Decision MakingUnderstands and complies with Bank policies and procedures. Brings requests for exceptions to branch supervisors as appropriate. Is aware of potential risks and alerts branch supervisors as appropriate. Learns to recognize warning signs of fraud and escalates appropriately.
- MiscellaneousPerforms functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.
Requirements
Education
- High School Diploma or its equivalent is Required
- Associate\’s Degree or some college is Preferred
Work Experience
- 6-12 months of cash handling or customer service related experience is Required
Knowledge, Skills, and Abilities
- Must possess knowledge of basic math principles and be able to perform basic mathematical procedures.
- Demonstrated customer service, sales, organizational, communication, and interpersonal skills.
- Must possess strong attention to detail.
- Must possess at least intermediate technology skills, including knowledge of Microsoft Office.
- Must be able to work extended and weekend hours.
- Scheduling and work location flexibility required.
- Must be able to sit for extended periods of time. Must be able to stand for extended periods of time and lift 25 pounds.
EEO Statement
Middlesex Savings Bank is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Seniority level
-
Seniority level
Internship
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
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Industries
Banking
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Banker Trainee, Float employer: Middlesex Savings Bank
Contact Detail:
Middlesex Savings Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banker Trainee, Float
✨Tip Number 1
Familiarise yourself with Middlesex Savings Bank's core values and mission. Understanding their culture will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily focuses on developing strong customer relationships. Consider role-playing scenarios where you handle customer inquiries or resolve issues to build your confidence.
✨Tip Number 3
Gain a basic understanding of banking products and services. This knowledge will not only impress your interviewers but also prepare you for the technical aspects of the training period.
✨Tip Number 4
Network with current or former employees of Middlesex Savings Bank. They can provide valuable insights into the company culture and the expectations for the Banker Trainee role, which can give you an edge in your application.
We think you need these skills to ace Banker Trainee, Float
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Banker Trainee at Middlesex Savings Bank. Familiarise yourself with their core values and mission to align your application with what they are looking for.
Tailor Your CV: Highlight relevant experience in customer service or cash handling in your CV. Use specific examples that demonstrate your skills in communication, problem-solving, and teamwork, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position. Mention how your background and skills make you a great fit for the Banker Trainee role and how you can contribute to the bank's success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are well-organised and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Middlesex Savings Bank
✨Understand the Bank's Core Values
Before your interview, take some time to research Middlesex Savings Bank's core values and mission. Being able to articulate how your personal values align with theirs will show that you're a good fit for the team.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on customer experience, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will highlight your ability to develop strong customer relationships.
✨Showcase Your Technical Knowledge
Brush up on basic banking operations and technology, especially if you have experience with cash handling or customer service. Be ready to discuss how you can apply this knowledge in the Banker Trainee role.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the training process, team dynamics, or opportunities for growth within the bank to demonstrate your eagerness to learn and contribute.
