At a Glance
- Tasks: Lead community projects, manage staff and volunteers, and ensure high-quality service delivery.
- Company: Tees Valley Together, a charity focused on community support and development.
- Benefits: Part-time hours, flexible schedule, and the chance to make a real difference in people's lives.
- Other info: Opportunity for personal development and to engage with the community.
- Why this job: Join a passionate team dedicated to reducing poverty and improving life chances in Middlesbrough.
- Qualifications: Experience in managing teams, knowledge of safeguarding, and strong organisational skills.
The predicted salary is between 34200 - 41800 £ per year.
We are here to support , promote and develop voluntary and community action in Middlesbrough
Operations Manager
Tees Valley Together CIO are recruiting for an Operations Manager.
Job Summary
Tees Valley Together is a charity with community at its heart.
We work to reduce poverty and improve life chances by delivering practical, person-centered services and support, as well as supporting other VCSE organisations in their own delivery objectives.
As Operations Manager, you will oversee the day-to-day running of TVT, ensuring our projects and services are delivered effectively, safely, and in line with our values.
You will lead on safeguarding, income generation, and operational risk, while making sure staff, volunteers and trustees are supported to deliver high-quality, person-focused support.
You will manage core community services such as the Eco Shop, Home from Home, and holiday clubs, and play a key role in volunteer coordination, staff supervision, service delivery, compliance, and community engagement.
You will also represent the charity at external meetings and help strengthen relationships with partners, funders, and stakeholders.
This is a hands-on role at the heart of the charity’s delivery, ideal for someone with a calm, confident presence and a deep commitment to supporting people and places to thrive.
The hours of work for the role will typically be worked Tuesday, Wednesday, Thursday and Friday from 8:30am to 3:30pm at the Charity hub.
You will also be required to complete the banking; this can be done within the working hours Tuesday to Friday.
- Key Duties and Responsibilities
- Line manage staff across key services, including induction, supervision, and performance reviews
- Coordinate volunteer recruitment, onboarding, training, and day-to-day support
- Develop and manage Personal Development Plans for staff and volunteers
- Maintain the staff and volunteer training register and ensure compliance
- Monitor staff holidays and ensure adequate service cover
- Operational Delivery & Oversight
- Lead the daily delivery of projects including the Eco Shop, Home from Home, holiday clubsand any future initiatives
- Project Manager the delivery of holiday clubs, ensuring equipment, staff, DBS checks, and food provision are in place
- Ensure projects meet delivery plans, quality standards, and policies
- Coordinate event delivery and seasonal initiatives
- Act as the point of contact for Health & Safety and Food Hygiene compliance
- Maintain stock levels and support financial oversight for the Eco Shop
- Provide operational support at community events and represent TVT at external meetings.
- Hold the charity phone during working hours and track/respond to enquiries.
- Act as the named Safeguarding Lead for the charity
- Lead and coordinate risk assessments across the organisation
- Manage and update the organisational Risk Register
- Contribute to policy development and reviews in line with operations Act as Health & Safety and Food Hygiene contact.
- Complete weekly bookkeeping for the charity, focused on Eco Shop and Home from Home transactions
- Support monthly reconciliations and prepare banking as required
- Work with the Funding Lead and CEO to support budget monitoring
- Lead on delivery of the Quarterly Trustee Reports and impact data
- External Relationships & Representation
- Represent TVT at community meetings, forums, and external events
- Provide updates and feedback to the CEO from relevant meetings
- Support the CEO and Trustees in partnership engagement and relationship building
- Track and analyse community enquiries and feedback to inform service improvement
- General Organisational Support
- Hold the charity phone during working hours and respond to queries as needed
- Support internal communications and working groups across the team
- Ensure smooth handovers when deputising for the CEO
- Maintain accurate records and systems for services under your remit
- Input into website management and communications strategy.
- Agree Organisational and Personal objectives annually with the CEO and engage in your own training and professional development relevant to the role
- Undertake any other duties as reasonably required by the CEO or Trustees
- Personal Specification
- Personal Attributes
- Proactive self-starter with a positive, solutions-focused approach.
- Strong interpersonal and team-working skills with a confident, approachable style.
- Organised, detail-oriented, and able to manage multiple priorities.
- Respectful of confidentiality and able to exercise sound judgement.
- Flexible, adaptable and committed to community values.
Essential Experience & Skills
- Experience managing staff and volunteers in a people-focused environment
- Knowledge of safeguarding, risk assessment, and health & safety practices
- Strong organisational and leadership skills
- Confidence handling bookkeeping and financial processes (training can be provided)
- Excellent communication and interpersonal skills
- Ability to manage multiple responsibilities and work independently
- Experience in the VCSE or community development sector
- Knowledge of Hemlington or similar communities
- Familiarity with service evaluation and compliance monitoring
- Experience leading community events or partnership meetings
Qualifications
- Degree-Level Community Development
- Project or Operations Management
- Food Hygiene Level 2 (or willingness to achieve)
- Safeguarding training (or willingness to update)
This role is part time, 26 hours per week.
- The closing date for this job is
- #J-18808-Ljbffr
Operations Manager employer: Middlesbrough Voluntary Development Agency
The Junction is an exceptional employer dedicated to making a positive impact in the lives of children, young people, and families in Middlesbrough. With a strong commitment to inclusivity and employee development, we offer a supportive work culture where every team member plays a vital role in fostering trust and community. Join us for meaningful work that not only enhances your professional skills but also contributes to the well-being of those we serve.
Contact Details:
Middlesbrough Voluntary Development Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
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✨Utilise Your University’s Resources
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We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Operations Manager at Middlesbrough Voluntary Development Agency, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Operations Manager, customise your documents to fit the vibe of Middlesbrough Voluntary Development Agency. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at Middlesbrough Voluntary Development Agency
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of Middlesbrough Voluntary Development Agency. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with Middlesbrough Voluntary Development Agency's needs. They’ll want to know that you can commit without compromising your passion for the work!
