Here at AV Dawson our business is powered by our people and they are key to our success.
Location: Port of Middlesbrough
Contract: Full-time, permanent
Salary: Competitive, dependent on experience
AV Dawson is a multimodal freight logistics and port operator based on the River Tees in Middlesbrough. The firm has an enviable reputation and over 85 years’ experience in the Port and Logistics sector. The AV Dawson group is made up of a number of subsidiary businesses including Port of Middlesbrough Limited, AV Dawson Transport Limited, AVD Industrial and Port Services Limited and ships agency Cockfield Knight.
The group employs approximately 200 people across the region and is committed to honouring the past, protecting what we have built and inspiring the next generation.
We are looking for an organised, proactive and customer-focused Shipping Co-ordinator to support our shipping, commercial and port operations. The role will play a key part in coordinating vessel information, maintaining accurate shipping and customs records, supporting customer relationships and ensuring chargeable services are captured and invoiced accurately and promptly. Working closely with internal teams, shipping agents and customers, you will help ensure the smooth flow of operational information, effective communication and compliance with relevant customs and port requirements.
Key responsibilities
- Shipping and operational support: Provide day-to-day support to the Shipping and Commercial teams, circulate vessel programme updates and ensure colleagues are kept informed of operational changes.
- Systems and customs compliance: Maintain accurate and up-to-date information within Destin8 and other shipping systems, ensuring customs clearances and cargo movements are processed in line with relevant requirements.
- Vessel records and reporting: Maintain accurate records of vessel movements, cargo details, operational activities and associated costs to support reporting, forecasting and business analysis.
- Commercial administration: Verify vessel information, ship logs, purchase orders and charge descriptions to support accurate and timely invoicing.
- Invoicing and cost recovery: Monitor chargeable services, obtain customer approvals and purchase orders, follow up outstanding requests and ensure invoices are raised promptly.
- Customer account management: Support the set-up of new customers, including arranging credit checks and maintaining accurate customer information across relevant systems.
- Customer and agent liaison: Build effective working relationships with customers, shipping agents and internal colleagues, providing timely updates on vessel movements, operational requirements and changes to planned activities.
- Customer service: Respond professionally and proactively to enquiries from prospective, new and existing customers, ensuring a high standard of service.
- Record keeping and quality assurance: Ensure vessel records and supporting documentation are complete, accurate and maintained in line with company processes.
- Operational cover: Provide out-of-hours support for shipping desk responsibilities when required.
The ideal candidate will beorganised and detail-focused individual with strong communication skills and the ability to manage competing priorities in a busy operational environment. You will be confident working with computer systems, maintaining accurate records and communicating professionally with customers and external stakeholders.
Experience in shipping, port operations, logistics, customs administration or commercial support would be advantageous, as would familiarity with Destin8, vessel documentation, purchase orders and invoicing processes. You will take a proactive approach to resolving queries, following up outstanding actions and ensuring work is completed accurately and within required timescales.
Above all, you will be a reliable team player who takes pride in delivering excellent customer service, maintaining high standards and supporting the effective operation of the business.
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