At a Glance
- Tasks: Create memorable experiences for visitors at iconic museums and lead a dynamic team.
- Company: Join Middlesbrough Museums, a passionate team dedicated to heritage and community.
- Benefits: Enjoy generous annual leave, employee discounts, and a pension scheme.
- Other info: Flexible working hours and a supportive environment for personal growth.
- Why this job: Make a real impact by ensuring every visitor leaves with a smile.
- Qualifications: Experience in supervising staff and managing safety logs is essential.
The predicted salary is between 30000 - 40000 € per year.
Do you thrive on creating welcoming, memorable experiences for the public? Are you a confident people manager with a commercial mindset? Middlesbrough Museums is growing, and we are looking for a Visitor Experience Co-ordinator to join our team and work across two of the town’s most iconic sites: Dorman Museum and Captain Cook Birthplace Museum.
Working closely with the Visitor & Operations Manager, you will lead our frontline teams to deliver an outstanding, family-friendly offer. This isn’t just a desk job; it’s a hands-on, public facing role where you will lead by example, coaching staff to ensure every visitor leaves with a smile.
The Role
As our Visitor Experience Co-ordinator, you will have a diverse and rewarding remit:
- You’ll recruit, train and supervise our Visitor Experience team, ensuring our staffing levels are perfect and our service is second to none.
- You’ll manage the end-to-end catering and retail offer, using EPOS systems to monitor performance, manage stock, and maximise income to help our museums thrive.
- You’ll be the guardian of our 5-star Food Hygiene rating, managing HACCP plans, allergen documentation (Natasha’s Law), and general building health and safety.
- From liaising with cleaning contractors to assisting with furniture setups and ground maintenance, you’ll ensure our buildings are safe, clean and inspiring.
Who You Are
We are looking for a people person who balances warmth with a professional, commercial edge. To be successful, you should have:
- A background in supervising staff within a retail, catering or commercial environment.
- Experience with cash handling and EPOS systems, and the ability to manage complex safety logs.
- You’re a natural communicator, whether you’re welcoming a school group, coaching a colleague, or resolving a customer complaint.
- You are happy to roll up your sleeves for manual tasks and have the flexibility to work a rota that includes weekends.
- Hold a minimum of Level 2 qualification, and a Level 3 Food Safety certificate or be willing to work towards one.
Why Join Us?
At Middlesbrough, our values – Passion, Integrity, Creativity, Collaboration, and Focus are at the heart of everything we do. You’ll be joining a team that is proud of our town’s heritage and committed to its future.
If this is you, this may be the opportunity you are looking for! If you would like to talk through this opportunity further, please contact JR Bowes at JR_Bowes@middlesbrough.gov.uk. Please note Middlesbrough Council do not currently offer sponsorships.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
What we offer
We believe in rewarding our people for their hard work by offering an attractive benefits package including generous annual leave, employee discounts and that all important pension, there’s something to benefit everyone!
- Electric Car Scheme
- Generous Annual Leave
- Pension Scheme
- Flexible/Hybrid Working
- Health & Well-being Benefits
- Discounts on gym memberships, retailers and more
Visitor Experience Coordinator in Middlesbrough employer: Middlesbrough Council
Middlesbrough Museums is an exceptional employer, offering a vibrant work culture that values passion, integrity, and collaboration. As a Visitor Experience Coordinator, you will enjoy generous annual leave, health and well-being benefits, and opportunities for professional growth while working in two of the town's most iconic sites. Join a dedicated team committed to creating memorable experiences for visitors and contributing to the heritage of Middlesbrough.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Coordinator in Middlesbrough
✨Tip Number 1
Get to know the museums! Before your interview, visit Dorman Museum and Captain Cook Birthplace Museum. Familiarise yourself with their offerings and think about how you can enhance visitor experiences. This shows your genuine interest and gives you great talking points.
✨Tip Number 2
Network like a pro! Connect with current staff on LinkedIn or at local events. Ask them about their experiences and what they love about working there. This insider info can give you an edge in interviews and help you tailor your approach.
✨Tip Number 3
Show off your people skills! In your interviews, share specific examples of how you've successfully managed teams or resolved customer complaints. Highlight your ability to create a welcoming atmosphere, as this is key for the Visitor Experience Coordinator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Visitor Experience Coordinator in Middlesbrough
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating memorable experiences shine through. We want to see how much you care about making every visitor's day special!
Tailor Your Experience:Make sure to highlight your relevant experience in supervising staff and managing retail or catering environments. We love seeing how your background aligns with what we’re looking for!
Be Personable:Since this role is all about people, don’t shy away from showcasing your communication skills. Share examples of how you've successfully interacted with customers or coached team members in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Middlesbrough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Visitor Experience Coordinator role. Familiarise yourself with the responsibilities mentioned in the job description, such as managing teams and ensuring a top-notch visitor experience. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your People Skills
As a people person, it's crucial to demonstrate your communication and leadership skills during the interview. Prepare examples of how you've successfully managed teams or resolved customer complaints in the past. This will highlight your ability to create welcoming experiences for visitors.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving abilities. Think about how you would handle staffing issues, manage safety logs, or ensure compliance with food hygiene standards. Practising these scenarios can help you articulate your thought process clearly.
✨Align with Their Values
Middlesbrough Museums values Passion, Integrity, Creativity, Collaboration, and Focus. During your interview, weave these values into your responses. Share personal anecdotes that reflect these qualities, showing that you’re not just a fit for the role but also for their team culture.
