At a Glance
- Tasks: Be the friendly face of our Public Health Service, managing a busy reception and supporting our team.
- Company: Join Middlesbrough Council, dedicated to making a difference in the community.
- Benefits: Enjoy generous annual leave, employee discounts, pension scheme, and flexible working options.
- Other info: Opportunity for continuous professional development and a positive work culture.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, IT proficiency, and a knack for multitasking are essential.
The predicted salary is between 18900 - 23100 £ per year.
We have an exciting role on offer within our Public Health Service as a Receptionist / Administrator. Do you have excellent attention to detail and strong communication skills? Are you able to manage a busy reception? Are you experienced in providing a high level of excellent customer experience and professional administration support? If so, we have an exciting opportunity to join our team.
Working as part of Middlesbrough Council, our team supports those experiencing issues with substance use, domestic violence, and housing issues. You will be the first point of contact for our Service Users, providing reception cover across our three buildings, ensuring our service users, other professionals and partner agencies are dealt with pleasantly and promptly. You will be supporting our teams’ day-to-day operations and provide clerical support to managers, staff and service users.
To be successful in this role you will:
- Be highly organized and able to multitask with ease.
- Have a friendly and understanding approach when dealing with staff and clients.
- Have great IT skills and experience with office management tools.
- Have a problem-solving attitude with an eye for detail.
- Have experience maintaining internal databases.
- Have experience organizing, storing and printing company documents.
- Have strong written and oral communication skills.
- Have experience providing a high level of professional administration support under high pressure.
If this sounds like you, we would love to hear from you. In return, we can offer a positive, supportive work environment with a commitment to continuous professional development.
Please note Middlesbrough Council do not currently offer sponsorships. The above post is subject to an enhanced Disclosure and Barring Service (DBS) check. We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Together we build confidence, grow skills, and make a real difference — by learning together, we achieve together.
We believe in rewarding our people for their hard work by offering an attractive benefits package including generous annual leave, employee discounts and that all important pension, there’s something to benefit everyone!
Reception/ Administrator in Middlesbrough employer: Middlesbrough Council
Join Middlesbrough Council as a Casual Specialist Nurse Prescriber and be part of a dedicated team focused on improving the lives and wellbeing of individuals in our community. We offer a supportive work culture that prioritises professional development, with ongoing training opportunities and a comprehensive benefits package including generous annual leave, employee discounts, and a robust pension scheme. Located in the vibrant town of Middlesbrough, this role provides a unique chance to make a meaningful impact while enjoying a flexible working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception/ Administrator in Middlesbrough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Middlesbrough Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Middlesbrough Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception/ Administrator in Middlesbrough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Middlesbrough Council:Your cover letter is your chance to shine! Tell us why you want to work at Middlesbrough Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Middlesbrough Council!
How to prepare for a job interview at Middlesbrough Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
