At a Glance
- Tasks: Support residents with housing, homelessness, and domestic abuse through a collaborative approach.
- Company: Middlesbrough Council, dedicated to improving lives and community support.
- Benefits: Generous annual leave, employee discounts, pension scheme, and flexible working options.
- Other info: Join a warm team with excellent career development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in social care or support services and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting role on offer within our Adult Social Care and Health Integration as a Customer Support and Advice Worker. At Middlesbrough, we truly live our values and incorporate them into everything we do. We are passionate about improving the lives of our residents, focused on achieving best outcomes and creative in the way we work with customers, ensuring they get the best support available.
This is an exciting time for Middlesbrough as we develop ACT (Accessing Change Together) which integrates council staff and partner organisations and provides a range of support and interventions in relation to service users who need support with Housing Support, Homelessness, Domestic Abuse and Substance misuse. ACT is an integrated service, which means that lots of support services are working together and using a shared case load management system. This will make it easier for service users to get access to services they need so they receive the right support and easier for council staff and partner organisations to work together and share information to improve outcomes for service users.
It is recognised that sometimes service users need help in several support areas. Working with a multi-disciplinary approach, the teams aim to react quickly to those needs, developing risk assessments and support plans to address those needs appropriately. The team will work alongside other services including Adult and Children’s Social Care and Public Health, to develop consistent pathways and effective processes.
We have a range of opportunities which have become available within ACT in three different but interconnecting teams: Front Door, Housing Solutions, and the Community Interventions Team. We are looking to recruit staff within those teams who have the drive to help improve and contribute to the ACT accessing change together vision, have experience of working effectively with a range of services and have the skills, passion and resilience to work creatively with service users who are accessing ACT and need ongoing support in relation to Housing, Homelessness and/or Domestic Abuse.
Whilst in post there will be development opportunities alongside flexible working with the option of a blended working environment (home and office where appropriate). If this is you, this may be the opportunity you are looking for!
New staff joining Middlesbrough can expect a warm welcome from the teams, our Director and Chief Executive and full induction process.
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check. We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
We believe in rewarding our people for their hard work by offering an attractive benefits package including generous annual leave, employee discounts and that all important pension, there’s something to benefit everyone!
Customer Support and Advice Worker in Middlesbrough employer: Middlesbrough Council
Middlesbrough Council is an exceptional employer, dedicated to improving the lives of residents through its innovative ACT (Accessing Change Together) initiative. Employees benefit from a supportive work culture that values collaboration and creativity, alongside flexible working options and a comprehensive benefits package including generous annual leave and health & well-being perks. With a strong focus on professional development and a warm welcome for new staff, Middlesbrough offers a meaningful opportunity for those passionate about making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Advice Worker in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Middlesbrough. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching ACT and its values. Show us how your skills align with our mission to improve lives. We love seeing candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice common interview questions, but also be ready for scenario-based ones. Think about how you'd handle real-life situations related to housing support or domestic abuse. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows us that you’re really interested in joining our team at Middlesbrough.
We think you need these skills to ace Customer Support and Advice Worker in Middlesbrough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Support and Advice Worker. We want to see how you can contribute to our ACT vision, so don’t hold back on showcasing your relevant experience!
Show Your Passion:Let your enthusiasm for helping others shine through in your written application. We’re looking for candidates who are genuinely passionate about improving lives and supporting service users, so share your motivation and why this role excites you!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid jargon and make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Middlesbrough Council
✨Know the ACT Vision
Before your interview, make sure you understand the Accessing Change Together (ACT) vision. Familiarise yourself with how this integrated service works and the importance of collaboration among different teams. This will show your genuine interest in the role and help you articulate how you can contribute.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in customer support, particularly in areas like Housing Support or Domestic Abuse. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewers to see your impact.
✨Emphasise Teamwork
Since the role involves working within a multi-disciplinary team, be ready to discuss your teamwork skills. Share instances where you've successfully collaborated with others to achieve a common goal, especially in challenging situations. This will highlight your ability to work effectively in the ACT framework.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the challenges the teams currently face or how success is measured within the ACT initiative. This not only shows your enthusiasm but also helps you gauge if the role aligns with your career goals.
