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- Tasks: Manage calls and coordinate with service users in a busy call centre.
- Company: Local government council dedicated to community support.
- Benefits: Stable hours, supportive environment, and opportunities for skill development.
- Why this job: Make a difference in your community while gaining valuable admin experience.
- Qualifications: Strong interpersonal and IT skills, plus frontline admin experience.
- Other info: Monday to Friday role with a focus on teamwork and community service.
The predicted salary is between 24000 - 36000 £ per year.
A local government council is seeking an enthusiastic Admin Coordinator to support a busy call centre in Tees Valley. The role involves managing incoming and outgoing calls, coordinating with Service Users, and using IT systems to facilitate equipment delivery.
Ideal candidates will have excellent interpersonal and IT skills, along with experience in a frontline administrative role.
The position is located in Middlesbrough and operates Monday to Friday, 8:30 AM to 4:30 PM.
Frontline Admin & Call Center Coordinator employer: Middlesbrough Council
Contact Detail:
Middlesbrough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Admin & Call Center Coordinator
✨Tip Number 1
Get to know the company! Research the local government council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves managing calls, it’s crucial to be confident on the phone. Try mock calls with friends or family to get comfortable with handling different scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the council on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets seen by the right people. Plus, you’ll find additional resources to help you prepare for interviews.
We think you need these skills to ace Frontline Admin & Call Center Coordinator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about supporting a busy call centre and helping Service Users in Tees Valley.
Highlight Your Skills: Make sure to showcase your excellent interpersonal and IT skills in your application. We’re looking for candidates who can effectively manage calls and coordinate with others, so don’t hold back on sharing relevant experiences!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your previous frontline administrative experience aligns with the responsibilities of the Admin Coordinator position. We love seeing tailored applications!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Middlesbrough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of managing calls and coordinating with service users. This will help you demonstrate your enthusiasm and suitability for the Admin Coordinator position.
✨Show Off Your IT Skills
Since the role involves using IT systems, be prepared to discuss your experience with relevant software or tools. Bring examples of how you've used technology to improve efficiency in previous roles. This will show that you're not just a people person but also tech-savvy!
✨Practice Your Interpersonal Skills
As this position requires excellent interpersonal skills, think of scenarios where you've successfully communicated with clients or colleagues. Practising these examples will help you convey your ability to handle calls and coordinate effectively during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations in a call centre environment. Prepare by thinking about past experiences where you resolved issues or managed difficult conversations. This will showcase your problem-solving abilities and readiness for the frontline.
