At a Glance
- Tasks: Help individuals access vital support for housing, homelessness, and domestic abuse.
- Company: Join a dynamic team within the Adult Social Care and Health Integration service.
- Benefits: Enjoy flexible working arrangements and opportunities for personal development.
- Other info: Be part of an innovative service that values teamwork and creative problem-solving.
- Why this job: Make a real difference in people's lives while working collaboratively with diverse teams.
- Qualifications: Experience in social care or related fields is a plus; passion and resilience are key.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Customer Support and Advice Worker for our Adult Social Care and Health Integration team. This role is part of the newly developed ACT (Accessing Change Together) service, which integrates council staff and partner organisations to provide housing, homelessness, domestic abuse and substance misuse support. As a member of one of our interconnecting teams – Front Door, Housing Solutions, or Community Interventions – you will work within a multi‑disciplinary approach to help service users access the right support.
Responsibilities
- Assist in developing risk assessments and support plans for service users.
- Work collaboratively with Adult and Children’s Social Care, Public Health, and partner organisations.
- Participate in integrated case load management using a shared system.
- Provide care and advice to individuals seeking housing, homelessness, or domestic abuse assistance.
- Support the team in developing consistent pathways and effective processes.
Qualifications
- Experience working effectively with a range of services.
- Demonstrated skills, passion, and resilience to work creatively with service users.
- Ability to respond quickly to multi‑disciplinary needs.
- Previous experience in housing, homelessness or domestic abuse support is desirable.
Benefits
- Flexible working with blended home and office arrangements.
- Development opportunities and full induction.
Customer Support and Advice Worker employer: Middlesbrough Council
Join our dynamic Adult Social Care and Health Integration team as a Customer Support and Advice Worker, where you will play a vital role in supporting individuals facing housing, homelessness, and domestic abuse challenges. We pride ourselves on fostering a collaborative work culture that values flexibility, offering blended home and office arrangements, alongside comprehensive development opportunities to enhance your skills and career growth. Be part of a meaningful initiative that makes a real difference in the community while working with passionate professionals dedicated to providing exceptional support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Advice Worker
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Middlesbrough Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Middlesbrough Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Middlesbrough Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Middlesbrough Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Customer Support and Advice Worker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Middlesbrough Council:Before hitting send, make sure to tailor your application specifically to Middlesbrough Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Middlesbrough Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
