At a Glance
- Tasks: Help individuals access vital support for housing, homelessness, and domestic abuse.
- Company: Join a dynamic team within the Adult Social Care and Health Integration service.
- Benefits: Enjoy flexible working arrangements and opportunities for personal development.
- Other info: Be part of an innovative service that values teamwork and creative problem-solving.
- Why this job: Make a real difference in people's lives while working collaboratively with diverse teams.
- Qualifications: Experience in social care or related fields is a plus; passion and resilience are key.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Customer Support and Advice Worker for our Adult Social Care and Health Integration team. This role is part of the newly developed ACT (Accessing Change Together) service, which integrates council staff and partner organisations to provide housing, homelessness, domestic abuse and substance misuse support. As a member of one of our interconnecting teams – Front Door, Housing Solutions, or Community Interventions – you will work within a multi‑disciplinary approach to help service users access the right support.
Responsibilities
- Assist in developing risk assessments and support plans for service users.
- Work collaboratively with Adult and Children’s Social Care, Public Health, and partner organisations.
- Participate in integrated case load management using a shared system.
- Provide care and advice to individuals seeking housing, homelessness, or domestic abuse assistance.
- Support the team in developing consistent pathways and effective processes.
Qualifications
- Experience working effectively with a range of services.
- Demonstrated skills, passion, and resilience to work creatively with service users.
- Ability to respond quickly to multi‑disciplinary needs.
- Previous experience in housing, homelessness or domestic abuse support is desirable.
Benefits
- Flexible working with blended home and office arrangements.
- Development opportunities and full induction.
Customer Support and Advice Worker employer: Middlesbrough Council
Middlesbrough Council is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the community. With a strong commitment to professional development and opportunities for growth, staff are encouraged to enhance their skills in a dynamic environment dedicated to safeguarding vulnerable adults. Working in Middlesbrough not only provides a chance to contribute to vital social services but also fosters a collaborative atmosphere where every team member's input is valued.
