At a Glance
- Tasks: Install and maintain emergency equipment while providing first-aid and support to vulnerable individuals.
- Company: Join a community-focused service dedicated to helping those in need.
- Benefits: Flexible part-time hours, valuable experience, and the chance to make a real difference.
- Other info: Opportunity to work flexible shifts, including weekends and nights.
- Why this job: Be a hero in your community by supporting those who need it most.
- Qualifications: Empathy, communication skills, and a full UK driving licence required.
The predicted salary is between 12 - 15 € per hour.
We have an exciting role on offer within our Prevention and Provider Service as a Connect Response Officer. This position is part of the Connect 24/7 emergency monitoring and response service that delivers community alarm and telecare services to people across Middlesbrough.
As a Connect Response Officer you will install essential equipment, provide first‑aid and emergency care, and support older, vulnerable, and disabled people so they can remain safe and independent at home. You will assess the service user’s needs, offer support, and decide the most appropriate action to take. The service is delivered as a minimum of 12 hours a month on a shift pattern that includes weekends and night shifts. The role requires you to have a full UK driving licence and to be able to drive within the community.
Key Responsibilities- Install and maintain equipment such as alarms and telecare devices.
- Respond to emergency situations with high standard of person‑centred care.
- Provide training and support to service users for the use of equipment.
- Assess needs, recommend actions and coordinate care with other services.
- Respond to call‑outs, cover holidays and sickness as and when required.
- Maintain accurate records of incidents and equipment usage.
- Empathetic, patient and passionate about supporting vulnerable people.
- Organised with excellent communication skills.
- Technologically confident.
- Able to communicate with empathy, provide reassurance and respond with empathy to service users.
We offer a flexible, part‑time role delivering vital service to the community.
Equal Opportunities: We are an equal opportunities employer.
Connect Response Officer x 3 employer: Middlesbrough Council
Join our dedicated team as a Connect Response Officer in Middlesbrough, where you will play a crucial role in supporting vulnerable individuals within the community. We pride ourselves on fostering a compassionate work culture that values empathy and teamwork, offering flexible part-time hours that allow for a healthy work-life balance. With opportunities for personal growth and development, you will be empowered to make a meaningful impact while enjoying the unique advantage of working in a supportive environment focused on community well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Connect Response Officer x 3
✨Tip Number 1
Network like a pro! Reach out to people in the community or organisations related to the role. You never know who might have a lead on a job or can give you insider info about the Connect Response Officer position.
✨Tip Number 2
Practice your first-aid skills! Since this role involves providing emergency care, being confident in your abilities will not only help you in interviews but also show that you're serious about the job.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the types of equipment you'll be using, like alarms and telecare devices. Being able to discuss these confidently can really set you apart during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team and making a difference in the community.
We think you need these skills to ace Connect Response Officer x 3
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Connect Response Officer. We want to see your passion for supporting vulnerable people shine through!
Showcase Your Empathy:In your written application, emphasise your empathetic nature and any relevant experiences where you've provided care or support. This is key for us as we look for candidates who can connect with our service users.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your qualifications and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Middlesbrough Council
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Connect Response Officer. Familiarise yourself with the equipment you'll be installing and the types of emergency situations you might face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role involves supporting vulnerable individuals, it's crucial to demonstrate your empathetic nature. Prepare examples from your past experiences where you've shown compassion and understanding, especially in challenging situations. This will highlight your suitability for the position.
✨Brush Up on First-Aid Knowledge
As you'll be providing first-aid and emergency care, it’s a good idea to review basic first-aid principles before the interview. You might be asked about how you would handle specific scenarios, so being prepared will give you an edge and show your commitment to safety.
✨Practice Your Communication Skills
Effective communication is key in this role. Think about how you can explain complex information simply, especially when training service users on equipment. Practising clear and concise communication will help you stand out during the interview.
