At a Glance
- Tasks: Deliver excellent customer service and support activities for children and families.
- Company: Join the vibrant team at Middlesbrough Council's Central Library.
- Benefits: Flexible evening and weekend hours, community engagement, and valuable experience.
- Why this job: Make a difference in your community while gaining hands-on library experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Middlesbrough Council is seeking a Community Hub & Library Assistant to join the Central Library team.
The role focuses on delivering excellent customer service and supporting activities for children and families in a busy municipal library environment.
You will be the first point of contact for enquiries, help users access information and assist with room bookings, cash handling and opening/closing duties across library spaces.
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Community Library & Hub Assistant — Evenings & Weekends employer: Middlesbrough Council
Middlesbrough Council is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the community. With a strong commitment to professional development and opportunities for growth, staff are encouraged to enhance their skills in a dynamic environment dedicated to safeguarding vulnerable adults. Working in Middlesbrough not only provides a chance to contribute to vital social services but also fosters a collaborative atmosphere where every team member's input is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Community Library & Hub Assistant — Evenings & Weekends
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Middlesbrough Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Middlesbrough Council and let us see your personality shine through!
We think you need these skills to ace Community Library & Hub Assistant — Evenings & Weekends
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Middlesbrough Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Middlesbrough Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Middlesbrough Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Middlesbrough Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Middlesbrough Council will surely appreciate.
