At a Glance
- Tasks: Assist in delivering excellent customer service and support activities for young people.
- Company: Join a vibrant community hub and library team in Middlesbrough.
- Benefits: Flexible hours, engaging work environment, and the chance to make a difference.
- Other info: Evening and weekend shifts included; great opportunity for personal growth.
- Why this job: Be part of a rewarding role that promotes education and enjoyment for the community.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
We have an exciting role on offer within our Neighbourhoods as a Community Hub and Library Assistant. When it comes to delivering excellent customer service, few environments are more rewarding than a place that brings enjoyment, education and knowledge to a whole community. This is an exciting time to be joining the service, as our Central Library reopened last year following a major refurbishment.
The service is looking for an enthusiastic and flexible person who loves working with people to join our team. At our busy Central Library, we have a strong children and family focus, so you will be taking part in supporting activities for young people, including rhyme times, storytelling and running craft activities.
You will be working in our Family and Lending Library, Reference Department and Computer Suite, promoting the library and the wide variety of services on offer for all ages. You will be able to demonstrate that you have recent experience of serving customers of all ages from across the whole community, in a face-to-face environment and you will be an excellent communicator.
You will be the first point of contact for a wide variety of enquiries, including supporting customers to access information and support from other council services. You will have an integral part to play in the day-to-day operation of the building, and will handle room bookings, cash handling, setting up rooms for meetings and opening and closing buildings.
You will need good IT and digital skills, enjoy working as part of a team, yet still able to use our resources in order to answer the wide range of enquiries we receive. This role includes evening and weekend working, and the requirement to work in any Library and Community Hub in Middlesbrough to provide staff cover as requested.
If this is you, this may be the opportunity you are looking for!
Please note the above post is subject to an enhanced Disclosure and Barring Service (DBS) check. We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Community Hub & Library Assistant (18.5 Hours Per Week) employer: Middlesbrough Council
Middlesbrough Council is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the community. With a strong commitment to professional development and opportunities for growth, staff are encouraged to enhance their skills in a dynamic environment dedicated to safeguarding vulnerable adults. Working in Middlesbrough not only provides a chance to contribute to vital social services but also fosters a collaborative atmosphere where every team member's input is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Community Hub & Library Assistant (18.5 Hours Per Week)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Middlesbrough Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Middlesbrough Council and let us see your personality shine through!
We think you need these skills to ace Community Hub & Library Assistant (18.5 Hours Per Week)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Middlesbrough Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Middlesbrough Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Middlesbrough Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Middlesbrough Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Middlesbrough Council will surely appreciate.
