Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide admin support in a busy call centre, handling calls and coordinating equipment deliveries.
- Company: Tees Community Equipment Service, dedicated to helping disabled individuals live independently.
- Benefits: Flexible hours, supportive team environment, and valuable experience in frontline administration.
- Why this job: Make a real difference in people's lives while developing your admin skills.
- Qualifications: Enthusiastic, self-motivated, with strong IT and interpersonal skills.
- Other info: Join a passionate team committed to high-quality service for our community.
The predicted salary is between 24000 - 36000 £ per year.
We are looking to appoint an enthusiastic and self‑motivated person with excellent interpersonal and IT skills and with experience of working in a frontline admin office. Tees Community Equipment Service is a service that operates throughout the Teesside area and supplies equipment that can assist disabled people to live independently within their own homes. You must share our passion for ensuring we continue to deliver a high‑quality service to our Service Users.
Responsibilities
- Work in a small but often very busy call centre and provide a wide range of administrative support including call handling and data entry.
- Take incoming calls, make outgoing calls and coordinate with Service Users, their families, Health and Social Care Professionals and colleagues to ensure the prompt delivery of medical equipment to clients’ homes.
- Use our bespoke IT system to arrange deliveries and collections, receiving detailed training to do so.
- Maintain a high level of confidentiality as required by the nature of the work.
- Be flexible and accommodating to meet service needs.
Qualifications
- Enthusiastic and self‑motivated with excellent interpersonal, IT and keyboard skills.
- Experience of working in a frontline admin office.
- Confidence working in a call centre environment, using a computer system while handling telephone calls.
- Ability to interact with customers and Service Users face‑to‑face and over the telephone in a pleasant manner.
- Strong ICT and keyboard skills.
Location & Hours
The service operates between 8:30 am and 4:30 pm, Monday to Friday. You will work from our offices at Unit 3 Raleigh Court, Riverside Park, Middlesbrough, TS2 1RR.
Admin Co-ordinator (TCES) employer: Middlesbrough Council
Contact Detail:
Middlesbrough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Co-ordinator (TCES)
✨Tip Number 1
Get to know the company! Research Tees Community Equipment Service and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills. Since this role involves a lot of communication, try role-playing with a friend or family member. This will boost your confidence and help you handle calls smoothly during the interview.
✨Tip Number 3
Show off your IT skills! Be ready to discuss any relevant software you've used before. If you have experience with bespoke systems, mention it – it could give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at StudySmarter.
We think you need these skills to ace Admin Co-ordinator (TCES)
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for helping others shine through in your application. We want to see that you’re genuinely excited about the role and the impact you can make in our community.
Highlight Relevant Experience: Make sure to showcase any previous admin or call centre experience you have. We’re looking for someone who can hit the ground running, so don’t be shy about sharing your skills!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for us.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Middlesbrough Council
✨Know the Service Inside Out
Before your interview, take some time to research Tees Community Equipment Service. Understand their mission and the types of equipment they provide. This will show your passion for helping disabled individuals live independently and demonstrate that you’re genuinely interested in the role.
✨Show Off Your IT Skills
Since the job requires strong IT skills, be prepared to discuss your experience with various computer systems. If you’ve used any bespoke software in previous roles, mention it! You might even want to practice using similar systems or software to feel more confident during the interview.
✨Practice Call Handling Scenarios
Given that this role involves working in a busy call centre, it’s a good idea to prepare for potential call handling scenarios. Think about how you would handle difficult calls or manage multiple tasks at once. Practising these situations can help you articulate your thought process during the interview.
✨Emphasise Your Interpersonal Skills
This position requires excellent interpersonal skills, so be ready to share examples of how you've successfully interacted with customers or colleagues in the past. Highlight any experiences where you maintained confidentiality or provided exceptional service, as this will resonate well with the interviewers.
