Training Engagement Officer

Job details

• Posted: 10 March 2026
• Salary: £25,276 - £27,604 per annum
• Location: Middlesbrough
• Job type: Fixed Term Contract
• Reference: 005163
• Expiry: 24 March 2026

The purpose of this role is to promote Adult & Community Learning, engage with referral partners, and support learners throughout their journey from referral to enrolment and completion. You will actively market provision across the community, coordinate candidate referrals, deliver Information, Advice and Guidance sessions, and maintain accurate learner and employer records. The role ensures learners are fully supported, referral targets are met, and all documentation and systems are kept up to date to enable effective decision-making and successful programme delivery.

What You’ll Be Doing:

• Actively market and promote Adult & Community Learning through social media platforms and at all external events.
• Support the business with candidates who are looking to complete a BELP/SWAP.
• Consult with all referral agencies so that they are aware of what the College is offering, including attending any relevant network meetings.
• Facilitate Information Advice Guidance awareness sessions at the College/Community Hubs/Job Centre Plus for all referrals.
• Be involved with the learners through Information Advice Guidance, enrolment, and induction.
• Proactive in contacting all learners that did not attend and liaising with agencies in providing feedback on attendance.
• Ensure that the minimum referral targets for training courses are consistently achieved.
• Prepare weekly updates/reports to assist with decision making on future activity with specified groups.
• Ensure CRM system is kept fully up to date.
• Chase documentation — following up missing enrolments, ID, eligibility evidence, and other required documents.

What We’re Looking For:

• Grade C or above in Maths and English (or equivalent).
• Information, Advice and Guidance (IAG) qualification (Level 2 or above) — desirable.
• Commitment to undertake any mandatory training relevant to the role.
• Full UK Driving Licence.
• Strong understanding of adult education, and skills funding streams (e.g., Adult Skills Funding, NEET, Distance Learning).
• Excellent interpersonal and communication skills, with the ability to engage and motivate diverse groups of learners and stakeholders.
• Proficient in using CRM systems and Microsoft Office applications (Word, Excel, Outlook, Teams).
• Knowledge of safeguarding, equality and diversity, and data protection principles.
• Ability to manage multiple priorities, meet targets, and work independently and proactively.
• Confident in using social media and digital platforms for promotional and engagement purposes.

What’s in it for you?

• Health & Wellbeing – Subsidised health scheme, free gym membership, and 24/7 counselling for you and your family.
• Family-Friendly Policies – We offer family-friendly policies, flexible hours, and support for all of life’s big moments.
• Employee Assistance Programme (EAP) – Confidential support for you and your family, including counselling, legal and financial advice, and wellbeing resources.
• Professional Development – Extensive training, mentoring, and career progression opportunities.
• College Extras – Save money, feel great, and go green with: Up to 15% cashback at top retailers & restaurants, discounted gift cards for big brands, Home & Tech upgrades via salary sacrifice, Cycle to Work scheme.
• Pension Schemes – Teachers’, LGPS & NEST.
• Discounted car parking on site.

To learn more about working at Middlesbrough College, please visit our Work For Us page. For further details and to discuss the role in more detail, please contact Nicole James, Learner Recruitment Manager on nicole.james@northernskills.co.uk. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Ready to Make a Difference? Apply Early! We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.

SAFEGUARDING Middlesbrough College is committed to safeguarding and promoting the welfare of all our students, including children, young people, and vulnerable adults. We expect all staff to share this commitment. This role involves regulated activity and direct contact with children and young people. The successful candidate will be expected to uphold the highest standards of safeguarding practice. We follow Safer Recruitment practices in line with the statutory guidance in Keeping Children Safe in Education. All successful applicants will be required to complete mandatory pre-employment checks, including an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK. This post is exempt from the Rehabilitation of Offenders Act 1974. All convictions, cautions, and bind-overs, including those regarded as ‘spent’, must be declared, subject to the DBS filtering rules. It is a criminal offence to apply for this post if you are barred from engaging in regulated activity with children. Middlesbrough College is an equal opportunities employer and welcomes applications from all sections of the community.