At a Glance
- Tasks: Support students with welfare, financial, and travel-related services in a dynamic environment.
- Company: Join Middlesbrough College, a supportive and inclusive educational institution.
- Benefits: Competitive salary, 30 days annual leave, free gym membership, and excellent training opportunities.
- Other info: Flexible hours, on-site parking, and extensive wellbeing provisions.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: NVQ Level 2 in Business Administration or Customer Service, plus GCSEs in Maths and English.
The predicted salary is between 11777 - 12315 £ per year.
Job Title: Student Services Assistant (Part Time)
Location: Middlesbrough College Main Campus, TS2 1AD
Department: Student Services
Reporting to: Senior Student Services Assistant
Annual Leave: 30 days plus public holidays (pro rata)
Hours: 18.5 hours, Permanent
Salary: Business & Teaching Support Scale 4, £11,777.50 - £12,315.59 per annum (actual salary)
Pension: NEST Pension
Overview
Join Our Team
We are seeking a dedicated and flexible individual to join our Student Support Services team. This is a front-line role supporting students with a wide range of welfare, financial, and travel-related services. You’ll be part of a dynamic environment where excellent customer service and attention to detail are key.
Responsibilities
- Resource the dedicated Student Support Services Office dealing with face-to-face enquiries using an excellent level of Customer Service at all times.
- Respond to general college enquiries by phone and e-mail in a timely manner.
- Rigorous and quality check assessments of Financial Assistance Applications and subsequent communication to applicants.
- Disbursement of all student related funding schemes in a fair and auditable manner.
- Monitor and record educational visits liaising with directorates and others as required to ensure compliance with policy.
- Liaise closely with other Student Services and College staff to maximise Vulnerable Young Person bursary entitlement.
- Provide support with the college travel schemes for bus and rail.
- Processing of bursary and travel payments on a weekly basis.
Qualifications
- Qualified to minimum NVQ Level 2 or above in an appropriate area i.e., Business Administration, Customer Service
- Grade C or above in Maths and English (or equivalent).
- A commitment to undertake any mandatory training relevant to the role.
What’s in it for you?
The college offers an excellent benefits package which includes:
- Opportunity to purchase additional annual leave
- Competitive Salaries
- Cycle to Work Salary Sacrifice Scheme
- Excellent Training and Development Opportunities
- Dedicated Teaching & Learning Coaches for New Staff
- On-site staff parking available
- Contributions to a variety of role-based pensions schemes including Teachers Pension, Local Government Pension Scheme and NEST Pension
- On site restaurant and food outlets including Costa Coffee
- Extensive wellbeing provision including, but not limited to: 24 hour Employee Assistance Programme (free counselling support for staff and their immediate family); Occupational Health; Free Flu jabs; Free Gym Membership for all staff; Discounted hair and beauty salon treatments
To learn more about working at Middlesbrough College, please visit our Work For Us page.
For further details and to discuss the role in more detail, please contact Claire Horvath, Senior Student Services Assistant on C.Horvath@mbro.ac.uk
Application
Ready to Make a Difference? Apply Early!
We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.
Safeguarding
At Middlesbrough College, we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance.
All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
Middlesbrough College is an equal opportunities employer, dedicated to ensuring equality of opportunity, eliminating discrimination, and fostering good relations among all members of its community, and welcomes applicants from all sections of the community.
Please review the job description here - Job Description
Student Services Assistant - Part time employer: Middlesbrough College
Middlesbrough College is an exceptional employer that prioritises the growth and wellbeing of its staff, offering a supportive work culture and extensive training opportunities. With competitive salaries, generous annual leave, and a range of benefits including free gym membership and an Employee Assistance Programme, employees can thrive both personally and professionally in a vibrant educational environment dedicated to making a difference in students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Assistant - Part time
✨Tip Number 1
Get to know the college! Research Middlesbrough College and its values. This way, when you chat with them, you can show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping students, think of scenarios where you might need to assist someone. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn. They can give you insider tips about the college culture and what they look for in a Student Services Assistant.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Middlesbrough College.
We think you need these skills to ace Student Services Assistant - Part time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Student Services Assistant role. We want to see how you can bring value to our team at Middlesbrough College!
Show Off Your Customer Service Skills:Since this role is all about supporting students, emphasise any previous experience in customer service. We love candidates who can demonstrate their ability to handle enquiries with a friendly and professional approach.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Middlesbrough College
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Student Services Assistant. Familiarise yourself with the key tasks like handling face-to-face enquiries and processing financial assistance applications. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about excellent customer service, prepare examples from your past experiences where you've provided outstanding support. Think about situations where you resolved issues or helped someone in need, as this will highlight your suitability for the position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Student Support Services team and the college environment. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and confidently. The more comfortable you are speaking about your experiences, the better you'll perform during the actual interview.
