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- Tasks: Join our team as a Receptionist, providing excellent customer service and supporting college events.
- Company: Middlesbrough College is a dynamic educational institution focused on student success and community engagement.
- Benefits: Enjoy competitive pay, flexible hours, wellness support, and opportunities for professional development.
- Why this job: Be part of a vibrant team, make a difference in students' lives, and enjoy a supportive work culture.
- Qualifications: Minimum NVQ Level 2 in Administration or Customer Service; Grade C in Maths and English required.
- Other info: Evening shifts are included; apply early as the position may close before the deadline.
Job details
Posted 07 August 2025 Salary £13.68 per hour inclusive of holiday pay LocationMiddlesbrough Job type Casual Contract Northern Skills Group, Business Support Reference003123 Expiry 25 August 2025
Job Advert
Job Title: Receptionist (Hourly Paid)
Location: Middlesbrough College Main Campus, TS2 1AD
Department: Student Services
Reporting to: Senior Student Services Assistant
Salary: Business & Teaching Support, Fixed Point 18 – £13.68 Inclusive of Holiday pay
Pension: NEST Pension
Join Our Team
Are you passionate about delivering outstanding customer service in a dynamic educational environment? We’re looking for a friendly, flexible, and professional individual to join our Student Services team as a Receptionist.
What You’ll Be Doing
As a Receptionist, you will:
- Provide a flexible approach to cover and assist the team to ensure both Reception areas are staffed in line with business needs. Working hours will include at least one evening per week.
- Work under the Supervision and direction of the Senior Student Services Assistant on a day to day basis.
- Understand the wider roles within the team and work flexibly within the team to be able to assist as and when necessary, especially the Student Services Assistants.
- Actively show a commitment to the Departmental Strategic Objectives.
- Show an active commitment to the College\’s Equality and Diversity Policy, Quality Frameworks and Health & Safety Procedures.
- Ensure the smooth transition of visitors to the college, ensuring completion of the statutory visitor management system until they are collected by the relevant member of staff.
- Support the visitor car parking booking system
- Assist in the smooth running of events held at the College.
- Maintaining the reception area with up to date literature and resources for all stakeholders.
What We’re Looking For
We seek candidates who:
- Minimum NVQ Level 2 or equivalent in either Administration or Customer Service
- Grade C or above in Maths and English (or equivalent)
What’s in it for you?
The College Offers An Excellent Benefits Package Which Includes
- Opportunity to purchase additional annual leave
- Competitive Salaries
- Cycle to Work Salary Sacrifice Scheme
- Excellent Training and Development Opportunities
- Dedicated Teaching & Learning Coaches for New Staff
- On-site staff parking available
- Contributions to a variety of role-based pensions schemes including Teachers Pension, Local Government Pension Scheme and NEST Pension
- On site restaurant and food outlets including Costa Coffee
- Extensive wellbeing provision including, but not limited to:
- 24 hour Employee Assistance Programme (free counselling support for staff and their immediate family)
- Occupational Health
- Free Flu jabs
- Free Gym Membership for all staff
- Discounted hair and beauty salon treatments
To learn more about working at Middlesbrough College, please visit ourWork For Uspage.
For further details and to discuss the role in more detail, please contact Claire Horvath, Senior Student Services Assistant, on C.Horvath@mbro.ac.uk
Ready to Make a Difference? Apply Early!
We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.
SAFEGUARDING
At Middlesbrough College, we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance.
All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
Middlesbrough College is an equal opportunities employer, dedicated to ensuring equality of opportunity, eliminating discrimination, and fostering good relations among all members of its community, and welcomes applicants from all sections of the community. #J-18808-Ljbffr
Receptionist - Hourly Paid employer: Middlesbrough College
Contact Detail:
Middlesbrough College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Hourly Paid
✨Tip Number 1
Familiarise yourself with Middlesbrough College's values and mission. Understanding their commitment to equality, diversity, and student welfare will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond to assist customers, as this role heavily relies on delivering outstanding service.
✨Tip Number 3
Show your flexibility and willingness to adapt by being ready to discuss how you can cover various roles within the team. Highlight any past experiences where you've successfully taken on different responsibilities.
✨Tip Number 4
Research common visitor management systems and be prepared to discuss how you would handle visitor transitions smoothly. This shows initiative and readiness to tackle the specific tasks mentioned in the job description.
We think you need these skills to ace Receptionist - Hourly Paid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you demonstrated flexibility and teamwork, as these are key for the Receptionist position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention specific examples of how you've contributed to a team or improved customer experiences in past roles.
Highlight Relevant Qualifications: Clearly state your qualifications, such as NVQ Level 2 in Administration or Customer Service, and your grades in Maths and English. This will help demonstrate that you meet the minimum requirements for the role.
Show Commitment to Values: In your application, express your commitment to equality, diversity, and health & safety procedures. This aligns with the college's values and shows that you understand the importance of these principles in an educational environment.
How to prepare for a job interview at Middlesbrough College
✨Show Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for visitors. Be prepared to share examples of how you've delivered outstanding customer service in previous roles. Highlight your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Flexibility
The job requires a flexible approach to cover different shifts, including evenings. During the interview, express your willingness to adapt to changing schedules and your experience in working as part of a team to meet business needs.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties outlined in the job description, such as managing visitor transitions and supporting events. Show that you understand these responsibilities and are ready to take them on.
✨Commit to Equality and Diversity
Middlesbrough College values equality and diversity. Be prepared to discuss how you can contribute to creating an inclusive environment and your understanding of the importance of these principles in a college setting.
