Business Admin Apprentice

Job Title: Business Administration Apprentice Level 3 (Registry & Exams)

Location: Middlesbrough College Main Campus, TS2 1AD

Department: Registry

Reporting to: Head of Registry

Salary: £14,565 per annum for first 12 months, rising to National Minimum Wage for Age

Annual Leave: 30 days per annum plus bank holidays

Contractual hours: 37 hours per week

Basis: Apprenticeship Contract, Full Time, Fixed Term, L3 Apprenticeship Duration

Join Our Team

The Business Administration Apprentice will provide essential support to the Head of Registry and Exams Team Leader, ensuring accurate maintenance of Registry and Exams data, documentation, and record validation. They will assist with data input and control processes while delivering a professional, efficient, and customer‑focused service to both staff and students.

What You’ll Be Doing

• Be responsible for the enrolment of learners and maintaining the college’s student records and exams systems and support the implementation and maintenance of procedures associated with Registry and Exams Processes.
• Respond to queries via telephone, email, letter and face to face.
• Handle document management including photocopying, scanning and printing documents for the Registry and Exams Department.
• Managing and distributing the Registry and Exams department post, both incoming and outgoing.
• Registering students with the relevant awarding organisations and claiming certificates in a timely manner.
• Support the Exams teams with managing exam access arrangements.
• Provide support with coding invoices.
• Assist with the validation of student data in a controlled and timely manner and coordinate the correction of any data issues identified.
• Undertake regular and systematic checks on student records using internal and external reports and coordinate the correction of records.
• Contribute to the preparation and production of timely and accurate data and exams returns when required.

We Seek Candidates Who

• Grade 4/C or above in Maths and English (or equivalent)
• A commitment to undertake any mandatory training relevant to the role.

Knowledge & Skills

• Good communication skills.
• Basic IT skills.
• Good personal presentation skills.
• Evidence of a desire to work in a busy office environment.

What’s in it for you?

• Health & Wellbeing – Subsidised health scheme, free gym membership, and 24/7 counselling for you and your family.
• Family‑Friendly Policies – Flexible hours, support for all of life’s big moments.
• Employee Assistance Programme (EAP) – Confidential support including counselling, legal and financial advice, and wellbeing resources.
• Professional Development – Extensive training, mentoring, and career progression opportunities.
• College Extras
  • Up to 15% cashback at top retailers & restaurants
  • Discounted gift cards for big brands
  • Home & Tech upgrades via salary sacrifice
  • Cycle to Work scheme
  • Coming soon: EV Leasing
  • Pension Schemes – Teachers’, LGPS & NEST
  • Discounted car parking on site

For further details and to discuss the role in more detail, please contact Jodi Cadwallender, Head of Registry: JB.Cadwallender@mbro.ac.uk.

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

We reserve the right to close this advert early if we can appoint to the vacancy before the advertised closing date. We therefore encourage applicants to submit their applications as soon as possible.

Safeguarding

Middlesbrough College is committed to safeguarding and promoting the welfare of all our students, including children, young people and vulnerable adults. This role involves regulated activity and direct contact with children and young people. The successful candidate will be expected to uphold the highest standards of safeguarding practice. We follow Safer Recruitment practices in line with the statutory guidance in Keeping Children Safe in Education. All successful applicants will be required to complete mandatory pre‑employment checks, including an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. This post is exempt from the Rehabilitation of Offenders Act 1974. All convictions, cautions and bind‑overs, including those regarded as ‘spent’, must be declared, subject to the DBS filtering rules. It is a criminal offence to apply for this post if you are barred from engaging in regulated activity with children.

Middlesbrough College is an equal opportunities employer and welcomes applications from all sections of the community.