At a Glance
- Tasks: Manage customer cases, ensuring compliance with regulations and maximising cash collection.
- Company: Join a dynamic Resident and Business Support Service focused on community impact.
- Benefits: Enjoy flexible working, generous leave, and employee perks like a cycle to work scheme.
- Other info: This is a part-time, fixed-term role until December 2025, with a friendly team atmosphere.
- Why this job: Be part of a supportive team with great career progression and ongoing training opportunities.
- Qualifications: Experience in customer service and knowledge of benefits and council tax support is essential.
The predicted salary is between 24000 - 36000 £ per year.
This is a Fixed Term , Part Time vacancy that will close in 10 days at 23:59 BST .
The role
We have an exciting role on offer within our Resident and Business Support Service as a Revenues and Benefits Officer.
About Us
To be successful in this role you need experience in customer service, effective verbal and written communication skills and excellent attention to detail. You will need to be self-motivated, able to work under pressure and be a real team player.
You will have responsibility for a caseload which will include customer contact through multiple channels including both in and outbound customer calling and in-person in our Contact Centre, personally ensuring all cases are dealt with to conclusion in accordance with all relevant statutory regulations, policies and procedures and maximising cash collection. Experience is essential, we would welcome applications from those with benefit and council tax support knowledge.
Please note, this is a fixed term vacancy until 31st December 2025, working 22.5 hours per week on a part time basis.
If this is you, this may be the opportunity you are looking for!
In return we can offer:
- Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
- Staff networks run by our staff for our staff.
- Flexible working (dependent on job role).
- Electric car lease scheme.
- Cycle to work scheme.
- Employee benefits portal including Wellbeing and Employee Assistance Programme.
- Staff lottery.
- A real team spirit in an innovative, responsive, and growing service area.
- Travel and car parking schemes.
- Ongoing training and development opportunities.
- Fantastic career progression opportunities and lots more!
If you would like to talk through this opportunity further, please contact Rachael Burton on Rachael_Burton@middlesbrough.gov.uk to arrange a suitable time for a call.
Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check, which includes a Verification of Criminal Record check (unspent convictions only).
We operative a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
What we offer
We believe in rewarding our people for their hard work by offering an attractive benefits package includinggenerous annual leave, employee discounts and that all important pension,there’s something to benefit everyone!You can find out more about us and what weoffer by clicking below.
#J-18808-LjbffrRevenues and Benefits Officer in Middlesbrough employer: Middlesbrough College Group
Join our dynamic Resident and Business Support Service as a Revenues and Benefits Officer, where we prioritise employee wellbeing and development. With generous leave entitlements, flexible working options, and a strong team spirit, we foster an innovative environment that encourages growth and career progression. Our commitment to staff support is evident through various initiatives, including staff networks and an employee benefits portal, making us an excellent employer for those seeking meaningful and rewarding work.
Contact Details:
Middlesbrough College Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Officer in Middlesbrough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Middlesbrough College Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Middlesbrough College Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Revenues and Benefits Officer in Middlesbrough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Middlesbrough College Group:Your cover letter is your chance to shine! Tell us why you want to work at Middlesbrough College Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Middlesbrough College Group!
How to prepare for a job interview at Middlesbrough College Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
