At a Glance
- Tasks: Engage and support adult learners through their educational journey.
- Company: Join Middlesbrough College, a leading education provider in the North East.
- Benefits: Enjoy 30 days annual leave, gym membership, and flexible working hours.
- Other info: Opportunities for professional development and career progression await you.
- Why this job: Make a real impact on learners' lives while developing your career.
- Qualifications: Customer service skills and experience in education or training are essential.
The predicted salary is between 25276 - 27604 £ per year.
Location: Middlesbrough College Main Campus, TS2 1AD
Department: Adult & Community Learning (Maternity Cover)
Reporting to: Learner Recruitment Manager
Salary: £25,276 - £27,604 per annum actual salary
Annual Leave: 30 days per annum plus bank holidays
Contractual hours: 37 hours per week, 52 weeks
Basis: Fixed Term Maternity cover until October
Pension: NEST Pension
The Role
We are looking for a motivated and people-focused Training and Engagement Officer to support adult learners and promote our training provision. You will work closely with candidates, the DWP, and community partners to promote courses, manage referrals, and support learners through enrolment. The role includes outreach, delivering Information, Advice and Guidance sessions, and ensuring strong learner engagement.
Although this role is offered on a fixed-term basis, it provides an excellent opportunity to gain valuable experience within the College. We are committed to developing our staff, and once established, there may be opportunities to apply for other roles and progress within the organisation.
Key Responsibilities
- To engage with candidates on a face-to-face basis, providing support and guidance throughout their learner journey.
- To enrol candidates onto appropriate courses, ensuring all processes are completed accurately and efficiently.
- To liaise effectively with the Department for Work and Pensions (DWP) and candidates to support referrals and programme engagement.
- To attend outreach activities and actively promote Adult & Community Learning courses to attract new learners.
- To demonstrate strong customer service and people skills when supporting learners, partners, and stakeholders.
Qualifications
- Grade C or above in Maths and English (or equivalent).
- Information, Advice and Guidance (IAG) qualification (Level 2 or above) (Desirable).
- A commitment to undertake any mandatory training relevant to the role.
- Full UK Driving Licence.
Experience
- Strong customer service & people skills (Essential).
- Experience working in a learner-facing role within education, training, employability, or stakeholder engagement (Essential).
- Proven track record of building and maintaining relationships with external partners such as Job Centre Plus, DWP, and community groups (Essential).
- Experience in monitoring and reporting on learner engagement and attendance (Desirable).
Knowledge & Skills
- Strong understanding of adult education, and skills funding streams (e.g., Adult Skills Funding, NEET, Distance Learning).
- Excellent interpersonal and communication skills, with the ability to engage and motivate diverse groups of learners and stakeholders.
- Proficient in using CRM systems and Microsoft Office applications (Word, Excel, Outlook, Teams).
- Knowledge of safeguarding, equality and diversity, and data protection principles.
Why Join Us?
- Substantial annual leave entitlement plus holiday purchase scheme.
- Health & Wellbeing; free gym membership, 24/7 counselling for you and your family.
- Family-friendly policies: flexible hours and a supportive work environment.
- Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.
- Professional development: extensive training, mentoring, and career progression opportunities.
- Funded CPD opportunities, regular staff development training, and paid volunteering days.
- Access to discounted hair and beauty treatments at our onsite salon.
- College benefit scheme: College Extras.
- Up to 15% cashback at top retailers & restaurants.
- Discounted gift cards for big brands.
- Home & tech upgrades via salary sacrifice.
- Cycle to Work scheme.
- Discounted onsite car parking.
To learn more about working at Middlesbrough College, please visit our Work For Us page.
For further details and to discuss the role in more detail, please contact Nicole James, Learner Recruitment Manager.
About Middlesbrough College
Middlesbrough College is a leading provider of education and training in the North East, offering A-levels, vocational courses, apprenticeships, and degree-level qualifications. With state-of-the-art facilities and a commitment to staff development, we’re proud to create opportunities for learners and colleagues alike, fostering an environment where everyone can grow, thrive, and make a real difference.
Safeguarding Our Students
Middlesbrough College is committed to safeguarding and promoting the welfare of all students. All staff are expected to share this commitment. If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All roles within the College carry safeguarding responsibilities, including promoting student welfare, reporting any concerns to the Designated Safeguarding Lead (DSL), and modelling safe and appropriate conduct in line with College policies.
All posts at Middlesbrough College involve regulated activity and are therefore exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.
Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
As part of our shortlisting process, we will conduct an online search for all shortlisted candidates to identify any safeguarding or reputation-related concerns (as required by KCSIE).
Right to work
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Recruitment Process
Applications are shortlisted for interview as they are received, and so early application is encouraged. We reserve the right to commence the interview process and close the vacancy prior to this date.
Equality & Diversity
Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.
Learner Engagement Specialist employer: Middlesbrough College Group
Middlesbrough College is an exceptional employer that prioritises the wellbeing and professional growth of its staff. With a supportive work culture, extensive training opportunities, and a commitment to employee development, you will find a rewarding environment where you can make a meaningful impact on adult learners. Located in the heart of Middlesbrough, the college offers generous benefits including substantial annual leave, flexible working hours, and access to wellness programmes, making it an ideal place to thrive both personally and professionally.
Contact Details:
Middlesbrough College Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Learner Engagement Specialist
✨Tip Number 1
Get to know the company! Research Middlesbrough College and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to learner engagement and customer service. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you on their radar.
We think you need these skills to ace Learner Engagement Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Training Engagement Officer. We want to see how you can support adult learners and engage with community partners!
Show Off Your People Skills:Since this role is all about engaging with candidates and stakeholders, don’t forget to showcase your strong customer service and people skills in your application. We love seeing examples of how you've built relationships in previous roles!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Middlesbrough College Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Training Engagement Officer. Familiarise yourself with adult education principles, skills funding streams, and the importance of learner engagement. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your People Skills
Since this role is all about engaging with learners and stakeholders, be prepared to demonstrate your strong customer service and interpersonal skills. Think of examples from your past experiences where you've successfully built relationships or supported learners, and be ready to share these during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations related to learner engagement and support. Practice your responses by thinking through potential challenges you might face in the role and how you would address them effectively.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the college's approach to learner engagement, professional development opportunities, or how they measure success in this role. This shows your enthusiasm and helps you determine if the college is the right fit for you.
