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- Tasks: Support learners' attendance and wellbeing through targeted interventions and administrative support.
- Company: Join Middlesbrough College, a supportive and inclusive educational environment.
- Benefits: Enjoy flexible hours, free gym membership, and extensive professional development opportunities.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic setting.
- Qualifications: Level 3 qualification in Business Administration and strong organisational skills required.
- Other info: Great career progression and a friendly workplace culture await you!
The predicted salary is between 20534 - 20628 £ per year.
We are seeking a committed and proactive Attendance & Pastoral Support Officer to support our Adult & Community Learning team at Middlesbrough College. This vital role focuses on learner engagement, attendance and punctuality improvement, and removing barriers to learning through targeted pastoral interventions. The Officer will combine strong administrative skills with a student‐centred approach, working closely with teaching staff, support teams, learners, and parents/carers to promote positive outcomes and learner wellbeing.
Key Responsibilities
- Provide accurate and timely administrative support across the department.
- Maintain learner records, including enrolments, transfers, withdrawals, and completions.
- Manage departmental databases, electronic systems, and filing processes.
- Monitor attendance data and implement strategies to improve learner engagement.
- Contact students and parents/carers following absences and maintain accurate records.
- Support evidence gathering for exam access arrangements.
- Engage in ongoing professional development, including the use of new technologies.
- Undertake other duties appropriate to the role and level of responsibility.
Skills, Knowledge & Experience
- A minimum Level 3 qualification in Business Administration or a relevant subject.
- GCSE Maths and English at Grade C/4 or above (or equivalent).
- Experience working in an administrative role within a busy environment.
- Experience supporting young people, including those with additional needs.
- Strong organisational, communication, and IT skills (Microsoft Office essential).
- Knowledge of safeguarding principles and student welfare.
- The ability to manage priorities, work independently, and collaborate effectively as part of a team.
Desirable
- Experience in an educational setting.
- Familiarity with systems such as ProSolution or ProMonitor.
- First Aid and Risk Assessment qualifications.
Why Join Us?
- Substantial annual leave entitlement plus holiday purchase scheme.
- Health & Wellbeing – free gym membership, 24/7 counselling for you and your family.
- Family‐friendly policies: flexible hours and a supportive work environment.
- Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.
- Professional development: extensive training, mentoring, and career progression opportunities.
- Funded CPD opportunities, regular staff development training, and paid volunteering days.
- Access to discounted hair and beauty treatments at our onsite salon.
- College benefit scheme – College Extras: up to 15% cashback at top retailers & restaurants.
- Discounted gift cards for big brands.
- Home & tech upgrades via salary sacrifice.
- Cycle to Work scheme.
- Discounted onsite car parking.
Right to Work
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Equality & Diversity
Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.
For further details and to discuss the role in more detail, please contact Rachel Gray, Assistant Principal Adult & Community Learning – R.Gray@mbro.ac.uk.
Attendance & Pastoral Support Officer employer: Middlesbrough College Group
Contact Detail:
Middlesbrough College Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Attendance & Pastoral Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Middlesbrough College on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to attendance and pastoral support. We can even role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your passion for learner engagement during the interview. Share specific examples of how we've supported students in the past, especially those with additional needs. This will highlight our commitment to the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Attendance & Pastoral Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Attendance & Pastoral Support Officer. We want to see how you can contribute to learner engagement and support!
Showcase Your Administrative Skills: Since this role involves a lot of administrative tasks, be sure to emphasise your organisational and IT skills. Mention any experience you have with databases or managing records, as this will really catch our eye.
Highlight Your People Skills: This position is all about supporting learners and working with various stakeholders. Share examples of how you've successfully engaged with students, parents, or colleagues in the past. We love seeing that student-centred approach!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Middlesbrough College Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Attendance & Pastoral Support Officer. Familiarise yourself with learner engagement strategies and how to improve attendance. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Administrative Skills
Since strong administrative skills are crucial for this position, be prepared to discuss your experience with managing databases and maintaining accurate records. Bring examples of how you've successfully handled administrative tasks in previous roles, especially in busy environments.
✨Demonstrate Your Student-Centred Approach
This role is all about supporting learners, so think of specific instances where you've positively impacted students' lives. Whether it's through direct support or by removing barriers to learning, share these stories to highlight your commitment to student wellbeing.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, professional development opportunities, and how they measure success in this role. This shows that you're not just interested in the job, but also in how you can grow within the organisation.