At a Glance
- Tasks: Support student success and wellbeing through attendance monitoring and pastoral care.
- Company: Join Middlesbrough College, a supportive and inclusive educational environment.
- Benefits: Enjoy flexible hours, professional development, and health perks like free gym membership.
- Other info: Dynamic role with opportunities for career progression and extensive training.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Level 3 qualification in Business Administration and experience supporting young people.
The predicted salary is between 10810 - 11239 £ per year.
We are seeking a dedicated and proactive Attendance and Pastoral Support Officer to play a key role in supporting student success, wellbeing and engagement. This is a rewarding position that combines attendance monitoring, pastoral support and administration, giving you the opportunity to make a genuine difference to students' educational journeys. As the first point of contact for attendance and punctuality concerns, you will work closely with students, parents/carers and staff to identify barriers to learning, provide targeted support, and implement strategies that help learners thrive. Alongside this, you will provide high-quality administrative support and contribute to a positive, supportive learning environment where every student has the opportunity to achieve their full potential.
Key Responsibilities
- Provide accurate and timely administrative support across the Department.
- Act as the first point of contact for attendance and punctuality issues.
- Implement strategies to improve attendance and punctuality.
- Contact students and parents/carers following absences and maintain systematic records.
- Deliver targeted interventions (1:1 coaching, small group sessions) for learners with additional needs or wellbeing challenges.
Qualifications
- Minimum Level 3 qualification in Business Administration or relevant subject and Qualifications in Microsoft Office.
- An appropriate Level 2 qualification (or equivalent) in supporting students with learning difficulties/care, or a commitment to achieving this within an agreed timescale.
- Grade C/4 or above in Maths and English (or equivalent).
- Risk Assessment and First Aid qualifications – Desirable.
Experience
- Experience in administration within a busy environment.
- Experience supporting young people, including those with additional needs.
- Experience managing attendance and implementing improvement strategies.
- Experience in an educational setting – Desirable.
Knowledge & Skills
- Excellent organisational and communication skills.
- High IT literacy (Microsoft Office; desirable: Pro-Solution, ProMonitor).
- Understanding barriers to learning and strategies to overcome them.
- Knowledge of safeguarding principles and student welfare.
- Ability to prioritise, work independently, and as part of a team.
Why Join Us?
- Substantial annual leave entitlement plus holiday purchase scheme.
- Health & Wellbeing; free gym membership, 24/7 counselling for you and your family.
- Family-friendly policies: flexible hours and a supportive work environment.
- Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.
- Professional development: extensive training, mentoring, and career progression opportunities.
- Funded CPD opportunities, regular staff development training, and paid volunteering days.
- Access to discounted hair and beauty treatments at our onsite salon.
- College benefit scheme – College Extras: Up to 15% cashback at top retailers & restaurants.
- Discounted gift cards for big brands.
- Home & tech upgrades via salary sacrifice.
- Cycle to Work scheme.
- Discounted onsite car parking.
Middlesbrough College is committed to safeguarding and promoting the welfare of all students. All staff are expected to share this commitment. If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All roles within the College carry safeguarding responsibilities, including promoting student welfare, reporting any concerns to the Designated Safeguarding Lead (DSL), and modelling safe and appropriate conduct in line with College policies.
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Applications are shortlisted for interview as they are received, and so early application is encouraged. We reserve the right to commence the interview process and close the vacancy prior to this date.
Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.
Attendance and Pastoral Support Officer (Term Time Only) employer: Middlesbrough College Group
Middlesbrough College is an excellent employer, offering a supportive and inclusive work environment where staff are valued and encouraged to grow. With substantial annual leave, flexible working hours, and extensive professional development opportunities, employees can thrive both personally and professionally. Located in a vibrant community, the college also provides unique benefits such as discounted services and a commitment to employee wellbeing, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Middlesbrough College Group Recruitment Team
