Apprentice L3 Business Administration

The Business Administration Apprentice will provide high-quality administrative support to the Health & Social Care department, contributing to the smooth and efficient operation of the department. Working closely with staff across the team, the post holder will assist with a variety of tasks including data entry, record management, preparation of documentation, handling enquiries, and supporting day-to-day office functions. This apprenticeship offers an excellent opportunity to develop strong administrative, organisational, and communication skills within a fast-paced Health & Social Care environment. Through hands-on experience, training, and mentorship, the apprentice will gain a valuable understanding of departmental processes, support systems, and the wider responsibilities involved in delivering high-quality education and services within the sector.

Key Responsibilities

• Carry out accurate data input and assist with preparing reports.
• Handle incoming telephone calls and other communications, ensuring messages are passed on promptly and professionally.
• Manage general filing duties, including organising both electronic and paper-based correspondence for the Department.
• Support staff with the preparation of learning materials.
• Maintain and update Department notice boards.
• Assist with enrolment activities during key periods.
• Provide support in welcoming and receiving visitors to the Department.

Skills, Knowledge & Expertise

• At least 3 GCSEs, including Grade 4/C or above in Maths and English (or equivalent).
• A commitment to undertake any mandatory training relevant to the role.
• Good communication skills.
• Basic IT skills.
• Good personal presentation skills.

Benefits

• Substantial annual leave entitlement plus holiday purchase scheme.
• Health & Wellbeing: free gym membership, 24/7 counselling for you and your family.
• Family-friendly policies: flexible hours and a supportive work environment.
• Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.
• Professional development: extensive training, mentoring, and career progression opportunities.
• Funded CPD opportunities, regular staff development training, and paid volunteering days.
• Access to discounted hair and beauty treatments at our onsite salon.
• College benefit scheme – College Extras: up to 15% cashback at top retailers & restaurants, discounted gift cards for big brands, home & tech upgrades via salary sacrifice, cycle to work scheme, discounted onsite car parking.

For further details and to discuss the role in more detail, please contact Elissa Bell, Training Recruitment Consultant on EJ.Bell@mbro.ac.uk.

Right to work

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Recruitment Process

Applications are shortlisted for interview as they are received, and so early application is encouraged. We reserve the right to commence the interview process and close the vacancy prior to this date.

Equality & Diversity

Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.