Lead Helpdesk Engineer
Lead Helpdesk Engineer

Lead Helpdesk Engineer

Basingstoke Full-Time 48000 - 64000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the technical direction of a large-scale digital workplace environment across multiple platforms.
  • Company: Join a key client in Basingstoke, known for innovation in digital workplace solutions.
  • Benefits: Enjoy a competitive salary, car allowance, bonus, and hybrid working options.
  • Why this job: Be at the forefront of technology, improving user experience and operational efficiency.
  • Qualifications: Proven experience in EUC engineering or technical leadership with knowledge of Microsoft Intune.
  • Other info: Work in a dynamic environment with opportunities to introduce new technologies.

The predicted salary is between 48000 - 64000 £ per year.

Up to £80k + £10k car allowance + 15% bonus

Basingstoke, Hampshire – Hybrid (2 or 3 days onsite)

middle has partnered exclusively with a key client to hire a Lead EUC Engineer to drive the technical direction of a large-scale digital workplace environment.

You’ll be working across Windows, macOS, iOS, and Android platforms—delivering secure, scalable, and modern endpoint management.

  • Acting as a senior technical lead across all things EUC
  • Leading delivery of key EUC projects and resolving high-level technical challenges
  • Introducing new technologies that improve user experience and operational efficiency

Proven experience in EUC engineering or technical leadership:

  • Microsoft Intune
  • Windows 10/11
  • Exposure to SCCM, VMware Horizon Cloud, Active Directory, and Microsoft 365

Lead Helpdesk Engineer employer: middle

As a Lead Helpdesk Engineer at our Basingstoke location, you will join a forward-thinking company that prioritises employee well-being and professional growth. With a competitive salary package, including a generous car allowance and bonus structure, we foster a collaborative work culture that encourages innovation and the adoption of cutting-edge technologies. Our hybrid working model allows for flexibility, ensuring a healthy work-life balance while you lead impactful EUC projects in a dynamic digital workplace environment.
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Contact Detail:

middle Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Lead Helpdesk Engineer

✨Tip Number 1

Familiarise yourself with the latest trends and technologies in EUC engineering. Being well-versed in tools like Microsoft Intune, SCCM, and VMware Horizon Cloud will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.

✨Tip Number 2

Network with professionals in the industry, especially those who are already working in similar roles. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be invaluable during interviews.

✨Tip Number 3

Prepare to discuss specific projects where you've successfully led technical initiatives or resolved complex challenges. Highlighting your hands-on experience with endpoint management across various platforms will set you apart from other candidates.

✨Tip Number 4

Showcase your leadership skills by discussing how you've mentored or guided teams in previous roles. Employers are looking for someone who can not only manage projects but also inspire and develop their team members.

We think you need these skills to ace Lead Helpdesk Engineer

EUC Engineering
Technical Leadership
Microsoft Intune
Windows 10/11
SCCM
VMware Horizon Cloud
Active Directory
Microsoft 365
PowerShell
Endpoint Management
Device Management
Endpoint Security
Zero Trust Architecture
Project Management
User Experience Improvement

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in EUC engineering and technical leadership. Emphasise your familiarity with Microsoft Intune, Windows 10/11, and any relevant technologies like SCCM and VMware Horizon Cloud.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading EUC projects. Mention specific examples of how you've resolved high-level technical challenges and introduced new technologies to improve user experience.

Highlight Relevant Skills: In your application, clearly outline your skills related to endpoint management, device security, and operational efficiency. Use keywords from the job description, such as 'Zero Trust' and 'PowerShell', to demonstrate your fit for the role.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical lead position.

How to prepare for a job interview at middle

✨Showcase Your Technical Expertise

Be prepared to discuss your experience with EUC engineering, particularly with Microsoft Intune and Windows 10/11. Highlight specific projects where you led technical initiatives or resolved complex challenges, as this will demonstrate your capability as a senior technical lead.

✨Familiarise Yourself with the Company’s Tech Stack

Research the technologies mentioned in the job description, such as SCCM, VMware Horizon Cloud, and Microsoft 365. Understanding how these tools integrate into the digital workplace environment will allow you to speak confidently about their application during the interview.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you introduced new technologies or improved user experience, and be ready to explain your thought process and the outcomes of your decisions.

✨Demonstrate Leadership Qualities

As a Lead EUC Engineer, showcasing your leadership skills is crucial. Prepare to discuss how you have led teams or projects in the past, focusing on your ability to mentor others and drive successful project delivery while maintaining high standards of operational efficiency.

Lead Helpdesk Engineer
middle
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  • Lead Helpdesk Engineer

    Basingstoke
    Full-Time
    48000 - 64000 £ / year (est.)

    Application deadline: 2027-05-11

  • M

    middle

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