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- Tasks: Manage global IAM services and coordinate with technical teams and vendors.
- Company: Join a leading global company in a collaborative tech environment.
- Benefits: Up to £48,000 salary, 10% bonus, hybrid work model.
- Why this job: Be the bridge between tech and operations, driving impactful IAM services.
- Qualifications: Experience in IT service delivery or project management; knowledge of IAM concepts.
- Other info: Dynamic team focused on continuous improvement and career growth.
The predicted salary is between 38400 - 57600 £ per year.
IAM Analyst
Up to £48,000 + 10% Bonus
Basingstoke, Hampshire (Hybrid, approx. 2.5 to 3 days in office per week)
middle is partnered exclusively with a leading global company to recruit an IAM Analyst – Service Delivery, joining their global Identity and Access Management (IAM) team within Technology Operations.
This is a pivotal role acting as the bridge between engineering, delivery, projects, and vendors, ensuring the effective global operation of IAM services. The function supports all identity-related activities across the business including access governance, privileged access, onboarding, audits, and compliance.
It is ideally suited to someone from an IT Service Delivery, Project Management, or Technical Delivery background who wants to take ownership of day-to-day IAM service operations in a large, complex environment. It would also suit a technically minded engineer looking to move into a more service-focused, coordination-driven role.
The Role
You will coordinate and manage the global IAM service, working closely with engineering teams, programme managers, and external vendors.
Key responsibilities include:
- Acting as the main liaison between technical teams, projects, and service delivery functions
- Managing and monitoring global IAM operations, ensuring incidents, changes, and requests are handled efficiently
- Overseeing vendor delivery performance and ensuring SLAs are met
- Supporting project delivery by coordinating IAM activities across different workstreams
- Collating documentation and evidence for audits and compliance
- Driving service improvements, automation, and process efficiency
- Ensuring alignment between day-to-day service delivery and longer-term IAM strategy
You will join a collaborative IAM team that values communication, transparency, and continuous improvement, with direct exposure to the company’s wider global technology leadership.
Ideal Skills and Background
- Strong understanding of Identity and Access Management (IAM) concepts and service delivery
- Background in IT Project Management, Service Delivery Management, or Technical Operations
- Experience coordinating vendors, service providers, and internal stakeholders
- Familiarity with Active Directory, Microsoft Entra ID (Azure AD), or other IAM platforms
- Experience working within global or enterprise-scale technology environments
- Excellent organisational and communication skills with strong attention to detail
- Knowledge of ITIL processes and a proactive approach to service improvement and problem-solving
Apply
If you are a delivery-focused professional who thrives on connecting technical and operational teams to ensure seamless, secure identity services across a global enterprise, please submit your CV.
middle Recruitment Limited is an Equal Opportunities Employer, providing equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
Keywords: IAM Analyst, Identity and Access Management Analyst, Service Delivery Manager, IT Project Manager, Technical Delivery Analyst, Access Management Analyst, IT Operations Manager, IAM Engineer
IAM Analyst employer: middle
Contact Detail:
middle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IAM Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the IAM field on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with IAM concepts and service delivery. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable discussing your experience and how it relates to the IAM Analyst role.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and connect with potential employers looking for IAM Analysts. Don't miss out!
We think you need these skills to ace IAM Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IAM Analyst role. Highlight your experience in IT service delivery and any relevant IAM concepts you've worked with. We want to see how your background fits into our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles where you coordinated teams or improved processes. This will help us see how you can contribute to our global IAM operations.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity and directness, so avoid jargon unless it's relevant to IAM. Make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the IAM Analyst position. Plus, it’s super easy!
How to prepare for a job interview at middle
✨Know Your IAM Basics
Make sure you brush up on your Identity and Access Management concepts. Understand the key principles, such as access governance and privileged access management, as these will likely come up in conversation. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Coordination Skills
Since this role involves liaising between technical teams and service delivery functions, be prepared to share examples of how you've successfully coordinated projects or managed vendor relationships in the past. Highlighting your organisational skills and ability to manage multiple stakeholders will set you apart.
✨Familiarise Yourself with Tools
Get comfortable with tools like Active Directory and Microsoft Entra ID (Azure AD). If you have experience with these platforms, be ready to discuss specific instances where you've used them to improve service delivery or resolve issues. This practical knowledge can really impress your interviewers.
✨Emphasise Continuous Improvement
This role values a proactive approach to service improvement, so think of examples where you've driven efficiency or implemented process improvements in your previous roles. Discussing your commitment to continuous improvement will resonate well with the company's culture and goals.
