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- Tasks: Support clients with technical onboarding and resolve 1st/2nd line tickets.
- Company: Join a fast-growing MSP that feels like a start-up with a supportive environment.
- Benefits: Enjoy autonomy in your role and the excitement of a rapidly expanding company.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a dynamic setting.
- Qualifications: Experience with networking, Windows/Mac environments, and troubleshooting is essential.
- Other info: Ideal for those seeking a blend of customer interaction and technical challenges.
The predicted salary is between 19200 - 28800 £ per year.
1st/2nd Line Support Engineer Up to £32k Hook, Hampshire middle is partnered exclusively with a fast-growing MSP (IT Consultancy) based in Hook to find a new 2nd Line Engineer! The business has been operating for 18 months and are continuously growing with new clients being onboarded every week. They are backed by a larger group entity but feel like a start-up environment, ideal for someone looking for more autonomy with an MSP. The Role: You will be customer facing to educate and onboard the technical side of the client process (not doing sales!), whilst supporting the service desk with 1st/2nd line tickets. Ideal Skills: Networking experience – Routers, Switches and Connectivity. Previous MSP experience is ideal. If not, you\’d be comfortable on a busy service desk to quickly resolve tickets. Proficient experience within Windows and Mac environments. O365, SharePoint, Exchange and Microsoft Entra ID (Azure Directory) experience. Good understand of documentation. Hardware knowledge and troubleshooting.
1st/2nd Line Support Engineer employer: Middle Recruitment
Contact Detail:
Middle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as O365, SharePoint, and Azure Directory. Being able to discuss your hands-on experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Since this role involves customer interaction, practice your communication skills. Be prepared to explain technical concepts in a way that non-technical clients can understand, showcasing your ability to educate and onboard effectively.
✨Tip Number 3
Highlight any previous experience you have in a busy service desk environment. Share specific examples of how you quickly resolved tickets and managed multiple tasks, as this will demonstrate your ability to thrive in a fast-paced setting.
✨Tip Number 4
Research the company culture and values of the MSP. Since they operate like a start-up, showing that you align with their vision and are excited about contributing to a growing team can set you apart from other candidates.
We think you need these skills to ace 1st/2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st/2nd line support, especially any work with MSPs. Emphasize your networking skills and familiarity with Windows, Mac, O365, and other technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to educate clients on technical processes. Mention specific examples of how you've resolved tickets or improved client experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with routers, switches, and connectivity. If you have documentation skills, make sure to mention them as they are important for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support engineer.
How to prepare for a job interview at Middle Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with networking, routers, switches, and connectivity. Highlight any previous roles in MSP environments and be ready to provide examples of how you've resolved technical issues in a busy service desk setting.
✨Demonstrate Customer-Facing Experience
Since the role involves educating and onboarding clients, share specific instances where you've successfully communicated technical information to non-technical users. This will show your ability to bridge the gap between technology and customer understanding.
✨Familiarize Yourself with Relevant Tools
Make sure you are well-versed in Windows and Mac environments, as well as O365, SharePoint, Exchange, and Microsoft Entra ID. Being able to discuss your hands-on experience with these tools will give you an edge in the interview.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting processes. Prepare to walk through how you would approach common hardware issues or service desk tickets, demonstrating your problem-solving skills and logical thinking.
