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For Companies At a Glance
- Tasks: Diagnose and resolve technical issues for clients in a dynamic service desk environment.
- Company: Fast-growing MSP with a start-up vibe and supportive culture.
- Benefits: Competitive salary, autonomy, and opportunities to broaden your technical skills.
- Why this job: Join a team where you can take ownership and make a real impact.
- Qualifications: Strong networking knowledge and experience in a fast-paced service desk environment.
- Other info: Relaxed atmosphere with excellent career growth potential.
The predicted salary is between 28000 - 42000 £ per year.
Up to £35,000
Hook, Hampshire
middle is partnered exclusively with a fast-growing MSP (IT Consultancy) based in Hook to find a new 2nd Line IT Support Engineer. The business has been operating for 18 months and continues to grow rapidly, onboarding new clients every week. They are backed by a larger group entity but retain a start-up feel, making this an ideal environment for someone looking for autonomy, variety, and exposure across multiple client environments.
The Role
Youll be responsible for diagnosing and resolving technical issues across the client base, working across a busy service desk environment. This will include remote support as well as occasional onsite visits to local client sites when required. Youll act as an escalation point from 1st line, troubleshoot more complex issues, and ensure problems are resolved efficiently and documented clearly.
Ideal Skills & Experience
- Strong networking knowledge (routers, switches, connectivity)
- Previous MSP experience preferred; alternatively, experience in a fast-paced service desk environment
- Confident supporting both Windows and Mac environments
- Experience with Microsoft 365, SharePoint, Exchange, and Microsoft Entra ID (Azure AD)
- Good understanding of documentation and ticketing best practice
- Hardware troubleshooting experience
- Telephony systems exposure
If youre looking for a role in a relaxed, supportive MSP environment where you can broaden your technical skill set and take real ownership of issues, please submit your CV.
Locations
2nd Line IT Support Engineer in Hampshire, Hook employer: Middle Recruitment Limited
Contact Detail:
Middle Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer in Hampshire, Hook
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your technical abilities. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a 2nd Line IT Support Engineer. Practise explaining how you’d troubleshoot specific issues, especially with Windows and Mac environments.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 2nd Line IT Support Engineer in Hampshire, Hook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your networking knowledge and any previous MSP experience to catch our eye!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with Windows, Mac environments, and tools like Microsoft 365 and Azure AD. We love seeing candidates who can hit the ground running.
Keep It Clear and Concise: When writing your application, clarity is key. Use bullet points for easy reading and make sure to document your achievements clearly. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Middle Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your networking knowledge, especially around routers and switches. Be ready to discuss your experience with Windows and Mac environments, as well as Microsoft 365 and Azure AD. The more confident you are in these areas, the better you'll impress them!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. They’ll want to see your thought process, so think about the steps you took and how you documented your solutions. This will highlight your ability to handle complex problems effectively.
✨Familiarise Yourself with Their Environment
Since this role involves working in a busy service desk environment, it’s a good idea to understand what that looks like. Research common ticketing systems and documentation best practices. Showing that you know how to navigate these tools will set you apart from other candidates.
✨Emphasise Your Adaptability
This company values autonomy and variety, so be prepared to discuss how you've adapted to different client environments in the past. Share experiences where you’ve taken ownership of issues and how you’ve thrived in fast-paced settings. This will demonstrate that you’re a great fit for their dynamic culture.
