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For Companies At a Glance
- Tasks: Help clients with tech onboarding and set up MSP processes.
- Company: Join a fast-growing IT consultancy in Hook, Hampshire.
- Benefits: Earn up to £200 per day with a dynamic team environment.
- Why this job: Great opportunity to develop your tech skills and work directly with clients.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: This is a contract position with potential for growth.
The predicted salary is between 36000 - 48000 £ per year.
2nd Line Support Engineer
Up to £180 – 200 per day
Hook, Hampshire
middle is partnered exclusively with a fast-growing MSP (IT Consultancy) based in Hook to find a contract 2nd Line Engineer.
You will be customer facing to educate and onboard the technical side of the client process (not doing sales!), but helping the founders and team to set up MSP SOPs, documentation and processes! All whilst offeri…
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Locations
2nd Line Support Engineer employer: Middle Recruitment Limited
Contact Detail:
Middle Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarize yourself with common IT support tools and software that MSPs typically use. Being able to discuss your experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role is customer-facing. Prepare examples of how you've successfully resolved technical issues for clients in the past.
✨Tip Number 3
Research the specific MSP and its services. Understanding their business model and the challenges they face can help you tailor your conversation and demonstrate your genuine interest in the role.
✨Tip Number 4
Be ready to discuss how you can contribute to setting up SOPs and documentation. Think of previous experiences where you improved processes or created documentation that enhanced team efficiency.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a 2nd Line Support Engineer. Familiarize yourself with the technical skills required and how they relate to customer support and onboarding.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly in customer-facing roles. Emphasize any experience with MSPs or similar environments, as well as your ability to create documentation and processes.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the role. Mention specific examples of how you've successfully educated clients or improved processes in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Middle Recruitment Limited
✨Understand the Role
Make sure you have a clear understanding of what a 2nd Line Support Engineer does. Familiarize yourself with the responsibilities, especially around customer interaction and onboarding processes.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise and how it relates to the role. Highlight any experience you have with setting up SOPs, documentation, and processes in an MSP environment.
✨Prepare for Customer-Facing Scenarios
Since the role is customer-facing, think of examples where you've successfully educated or onboarded clients. Be ready to demonstrate your communication skills and how you handle technical explanations.
✨Ask Insightful Questions
Prepare questions that show your interest in the company and the role. Inquire about their current processes, challenges they face, and how you can contribute to improving their operations.
