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For Companies At a Glance
- Tasks: Join a close-knit team to provide 1st/2nd line IT support for 3,500 clients.
- Company: An IT Managed Services Provider in Worthing known for its supportive culture and staff development.
- Benefits: Enjoy 28 days holiday, private healthcare, and access to a training platform for certifications.
- Why this job: Grow your skills with exciting projects and a clear progression plan in a friendly environment.
- Qualifications: 1+ year experience in IT support, knowledge of Windows, O365, and networking principles required.
- Other info: Work closely with experienced MSP founders who genuinely care about your development.
The predicted salary is between 22400 - 28000 £ per year.
Up to £28k
Worthing, West Sussex
Middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st Line IT Support Engineer. This is a great move for a Service Desk/IT Support Engineer who is looking for the right environment to grow and develop their skills. This MSP offers every Engineer a clear progression plan, exciting project work, and a great team culture. In time you will receive your own training platform account, fully paid for by the business to help you develop and take whichever courses you find relevant.
The Role:
- You will be joining a close-knit team of Engineers to offer 1st/2nd line duties within their managed services team.
- Support circa 3,500 end user clients with their day-to-day IT support, whilst gaining access to projects such as site relocation, server installs and upgrades, implementing backup solutions, and much more.
Ideal Skills:
- Proficient experience within Windows environments.
- O365, SharePoint, Exchange and Microsoft Entra ID (Azure Directory) experience (user admin and GPO level ideally).
- Ability to diagnose and troubleshoot customer issues within a fast-paced environment.
- Hardware knowledge and troubleshooting.
- Understanding of networking principles and protocols: Routers, Switches, connectivity, VLAN.
- A minimum of 1-year experience on a Service Desk/IT Support.
Benefits:
- A genuinely friendly and professional team around you.
- Broad experience within a managed service provider: projects, networking, deployment, infrastructure designs, security, cloud, and much more.
- Bonus after qualifying period.
- 28 days holiday increasing to 32 over time.
- Pension plan.
- Private healthcare.
- Access to a training platform to gain certifications.
- The opportunity to work with two MSP founders/owners that have incredible experience to share who genuinely care about their people's development!
If you feel this role is right for you and you thrive in a relaxed and supportive environment, please submit your CV.
Middle Recruitment Limited is an Equal Opportunities Employer. Middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
Contact Detail:
Middle Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, SharePoint, and Azure Directory. Having hands-on experience or even completing relevant online courses can give you a significant edge during the interview.
✨Tip Number 2
Prepare to discuss your troubleshooting process in detail. Be ready to share examples of how you've diagnosed and resolved issues in a fast-paced environment, as this will demonstrate your practical skills and problem-solving abilities.
✨Tip Number 3
Research the company culture and values of the MSP. Understanding their approach to client service and employee development will help you align your answers with what they are looking for, making you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the interview process and the work environment, which can be invaluable in preparing for your application.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows environments and tools like O365 and SharePoint. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to grow within a managed services environment. Mention specific projects or experiences that align with the role's requirements.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially in diagnosing and troubleshooting customer issues. Provide examples of how you've successfully resolved problems in previous roles.
Highlight Teamwork and Communication: Since this role involves working in a close-knit team, emphasise your ability to collaborate effectively and communicate clearly with both colleagues and clients. Share examples of successful teamwork from your past experiences.
How to prepare for a job interview at Middle Recruitment Limited
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows environments, O365, SharePoint, and Exchange. Highlight specific examples of how you've diagnosed and resolved issues in a fast-paced setting.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions where you’ll need to showcase your troubleshooting skills. Think through your approach to common IT problems and be ready to explain your thought process.
✨Emphasise Teamwork and Communication
Since you'll be joining a close-knit team, it's important to convey your ability to work collaboratively. Share experiences where you successfully communicated with colleagues or clients to resolve issues.
✨Express Your Desire for Growth
This role offers a clear progression plan, so express your enthusiasm for personal development. Mention any relevant courses or certifications you're interested in pursuing through their training platform.
