1st Line Support Engineer

1st Line Support Engineer

Worthing Full-Time 16800 - 19600 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide first-line IT support and resolve technical issues for clients.
  • Company: Join a top-notch IT Managed Services Provider in Worthing, known for its supportive culture.
  • Benefits: Enjoy competitive salary, potential for remote work, and great corporate perks.
  • Why this job: Be part of a team that values staff well-being and client satisfaction.
  • Qualifications: No specific experience required; just a passion for IT and helping others.
  • Other info: This role is perfect for those looking to kickstart their IT career!

The predicted salary is between 16800 - 19600 Β£ per year.

Up to £28k

Worthing, West Sussex

middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st Line IT Support Engineer!

After already placing within the business, we know firsthand how well they treat their staff and clients!

This is a great move for a Service Desk/IT Support Engineer who is looking for the right opportunity.

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Contact Detail:

Middle Recruitment Limited Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land 1st Line Support Engineer

✨Tip Number 1

Familiarise yourself with common IT support tools and software that are frequently used in 1st Line Support roles. Being able to discuss your experience with ticketing systems or remote support tools during the interview can really set you apart.

✨Tip Number 2

Brush up on your customer service skills, as this role involves direct interaction with clients. Practising how to handle difficult situations or technical issues calmly and effectively will demonstrate your readiness for the job.

✨Tip Number 3

Research the company culture of the IT Managed Services Provider you're applying to. Understanding their values and how they treat their staff can help you tailor your responses in the interview to show that you’re a good fit.

✨Tip Number 4

Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the interview process and what the company looks for in a candidate, giving you an edge.

We think you need these skills to ace 1st Line Support Engineer

Customer Service Skills
Technical Troubleshooting
Active Listening
Problem-Solving Skills
Knowledge of ITIL Framework
Familiarity with Windows and Mac OS
Basic Networking Knowledge
Remote Support Tools Proficiency
Time Management
Communication Skills
Team Collaboration
Incident Management
Attention to Detail
Adaptability

Some tips for your application 🫑

Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a 1st Line Support Engineer. Tailor your application to highlight relevant skills and experiences that match what the company is looking for.

Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences relevant to the 1st Line Support Engineer position. Include any previous IT support roles, technical skills, and customer service experience that demonstrate your capability in this area.

Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work for this particular IT Managed Services Provider and how your background makes you a great fit for their team.

Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.

How to prepare for a job interview at Middle Recruitment Limited

✨Know Your Technical Stuff

As a 1st Line Support Engineer, you'll need to demonstrate your technical knowledge. Brush up on common IT issues, troubleshooting techniques, and the tools typically used in support roles. Be ready to answer questions about your experience with hardware and software.

✨Showcase Your Communication Skills

In this role, you'll be interacting with clients regularly. Practice explaining technical concepts in simple terms. During the interview, focus on how you can effectively communicate solutions to non-technical users.

✨Demonstrate Problem-Solving Abilities

Employers look for candidates who can think on their feet. Prepare for scenario-based questions where you might need to troubleshoot a problem. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

✨Research the Company Culture

Understanding the company’s values and culture is crucial. Since this MSP values its staff and clients, be prepared to discuss how you align with their ethos. Show enthusiasm for being part of a supportive team environment.

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