Middle Eight is a luxury hotel in Covent Garden seeking a Cluster Quality & Guest Experience Manager to drive service excellence and SOPs across the portfolio. Lead evaluation of guest feedback, design training programmes, and align properties with Axiom Hospitality’s luxury standards.
You will analyse guest data, develop continuous improvement initiatives, and deliver a five-star guest journey across pre-arrival to post-departure, coordinating with General Managers and brand teams.
#J-18808-LjbffrLuxury Guest Experience Leader, Cluster Quality employer: Middle Eight
Axiom Hospitality is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits including generous holiday allowances, hotel discounts, and a commitment to sustainability, employees are empowered to thrive in their roles while contributing positively to the community. The dynamic environment of London, combined with opportunities for professional development and a focus on diversity, makes Axiom Hospitality a rewarding place to build a career in the hospitality industry.
