At a Glance
- Tasks: Lead a dynamic team and ensure top-notch service for all guests.
- Company: Join a vibrant hospitality team focused on excellence.
- Benefits: Competitive salary, meals on duty, uniform, and great incentives.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Grow your career while making guests feel welcome and valued.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 35995 - 35995 € per year.
Salary - £35,995.44 plus service charge
We are currently recruiting for a Duty Manager to join our Truly Talented team. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.
What we offer:
- £35,995.44 plus service charge
- Permanent, full-time contract (40hrs per week)
- Meals on Duty
- Uniform
- Dry Cleaning
- Excellent incentives package
Your role:
As a Duty Manager, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You'll work in a busy and hardworking team environment, where you'll continually learn and develop.
Responsibilities:
- Address guests' service needs in a professional, positive, and timely manner;
- Perform security walks and ensure to report and deal with any safety and security challenges;
- Follow property-specific procedures for handling guest complaints;
- Assist in training and developing team members;
- Ensure compliance with health and safety regulations.
Duty Manager employer: Middle Eight
Join our Truly Talented team as a Duty Manager, where you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With competitive salary packages, excellent incentives, and a commitment to providing top-notch service, we offer a rewarding environment for those looking to advance their careers in hospitality. Located in a vibrant area, you'll enjoy the benefits of working in a bustling setting while being part of a dedicated team that values hard work and camaraderie.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees. We all know that sometimes it’s not just what you know, but who you know that can help you land that Duty Manager role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want you to show how your skills align with their mission. Practice common interview questions and think about how you can demonstrate your leadership abilities and commitment to excellent service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. We suggest wearing smart attire that reflects the professional image of a Duty Manager. It shows you’re serious about the role and ready to lead a team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. We recommend expressing your appreciation for the opportunity and reiterating your enthusiasm for the position. It keeps you fresh in their minds and shows your dedication.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Duty Manager role and how you can contribute to our team.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the job description. We’re looking for someone who can lead a team and provide excellent service, so showcase any past roles where you've done just that!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be specific about your skills and experiences that align with the responsibilities of a Duty Manager, and don’t forget to mention why you want to join our Truly Talented team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Middle Eight
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they treat their guests. This will help you align your answers with what they’re looking for in a Duty Manager.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've successfully managed a team or resolved conflicts in the past. This will demonstrate your capability to lead by example.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing a busy shift. Think through your responses ahead of time, focusing on how you would maintain high service standards while ensuring team efficiency.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and understand the importance of maintaining a polished appearance as a representative of the company.
