At a Glance
- Tasks: Manage patient enquiries, appointments, and prescriptions while ensuring a positive experience.
- Company: Middle Chare Medical Group, dedicated to patient care across two surgeries.
- Benefits: Flexible hours, professional development opportunities, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth in the healthcare sector.
- Why this job: Make a difference in patients' lives while gaining valuable administrative experience.
- Qualifications: GCSE maths and English at grade C or above; prior patient-facing experience preferred.
The predicted salary is between 11.7 - 14.3 £ per hour.
Part-time receptionist and administrator post at Middle Chare Medical Group, covering both Middle Chare Surgery and Woodlands Surgery. The work centres on general enquiries, booking and managing appointments, repeat prescriptions and directing patients to the right service through care navigation. Working across two sites, the hours and days are still to be agreed, so flexibility is central to the role.
Fit depends on GCSE maths and English at grade C or above and prior patient-facing experience.
What the job involves:
- Handle reception and general enquiries, giving a positive patient experience and explaining procedures
- Book, manage and cancel new and follow-up appointments on GP systems
- Action medication queries, repeat prescriptions and online repeat requests promptly
- Use care navigation to signpost patients to the most suitable service
- Communicate with patients, medical professionals, hospitals and third-party providers
- Answer and make telephone calls and respond to voicemails
- Handle clinical specimens, checking details and handing over correctly
- Record all patient contacts and enter data accurately and promptly, including patient tasks, emails and e-consults
- Respond to patient result requests using clinical systems
- Process letters, print, scan and photocopy, uploading information to records to maintain continuity of care
- Support patients with paperwork, registration and filing, and carry out general administrative duties
- Escalate urgent clinical cases, handle confidential information and report safeguarding concerns for vulnerable children and adults
What’s required:
- Qualifications: GCSE maths and English at grade C or above, or equivalent
- Experience: Patient or customer-facing work experience
- Skills & knowledge: Patient-focused, a good team player and flexible in approach
- Nice to have: AMSPAR receptionists qualification; Experience of working in a GP surgery
What’s offered:
- Continuing professional development
Medical Administrator/ Receptionist employer: Middle Chare Medical Group
Middle Chare Medical Group offers a supportive work environment with flexible part-time roles that cater to individuals seeking a balance between work and personal life. The company values teamwork and provides opportunities for employees to engage in patient-facing roles, enhancing their skills in care navigation and administration. With a focus on delivering quality patient experiences, employees can expect to be part of a dedicated team committed to healthcare excellence.
Contact Details:
Middle Chare Medical Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Administrator/ Receptionist
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Medical Administrator/ Receptionist
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Middle Chare Medical Group, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Middle Chare Medical Group
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Middle Chare Medical Group.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Middle Chare Medical Group.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Middle Chare Medical Group can really resonate with interviewers and show your commitment to the field.
