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For Companies At a Glance
- Tasks: Lead and manage a team of technicians to ensure top-notch service delivery.
- Company: Join a market-leading organisation focused on service excellence.
- Benefits: Enjoy a competitive salary, bonus, and comprehensive benefits package.
- Why this job: Make a real impact in a growing company with strong career progression.
- Qualifications: Experience in field service management and a strong electrical background required.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 50000 - 55000 £ per year.
Location: South London (candidates based in or around Surrey or Kent welcome)
Salary: £50,000 - £55,000 + 10% annual bonus
Hours: 40 hours per week, Monday to Friday
Company Vehicle: Electric vehicle (private use included) with fuel card
Holiday: 25 days annual leave plus bank holidays (increasing with service)
Benefits: Pension, Life Assurance, Private Medical Cover, Employee Assistance Programme & discount scheme
The Opportunity
Our client is a market-leading, service-led organisation operating within a demanding, customer-facing environment. They support customers across restaurants, hotels, education, healthcare, government buildings, and corporate offices and are continuing to invest in service excellence and operational growth. They are now seeking an experienced Regional Service Operations Manager to take ownership of service delivery and team performance across South London, with flexibility for candidates located in Surrey or Kent.
The Role
You will lead, coach, and performance-manage a regional team of Installation and Field Service Technicians, ensuring high service standards, operational efficiency, and customer satisfaction. Working as part of a small leadership team, you will play a key role in achieving operational targets and supporting a service operation with an annual revenue value of approximately £12m.
Key Responsibilities
- Lead and performance-manage a team of field-based Service and Installation Technicians
- Deliver agreed operational targets and service KPIs
- Provide regular coaching, 1:1s, debriefs, and constructive feedback
- Assess technical competence, customer engagement, and commercial awareness
- Ensure technicians receive appropriate training and development
- Manage regional resources, travel planning, and service coverage
- Promote a culture of service excellence and continuous improvement
About You
- 3-4+ years experience as a Field Service Technician
- 3-4+ years experience managing field-based service teams
- Strong electrical background (single and three phase qualification essential)
- Confident troubleshooting, testing, repairing, and servicing technical equipment
- Comfortable managing remote teams across a geographical territory
- Highly organised with strong communication and leadership skills
- Experience in warewash, catering equipment, or commercial service environments preferred
Why Apply?
This is an excellent opportunity to join a stable, growing organisation that invests in its people, offers strong benefits, and provides long-term career progression within a professional service-led environment.
Regional Service Manager in Sutton employer: Midas
Contact Detail:
Midas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager in Sutton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience as a Regional Service Manager. This will help you tailor your responses and show them you're the perfect fit.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and experience managing field-based teams, as that's what they'll be looking for.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right opportunities and keep track of your applications. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Regional Service Manager in Sutton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing field-based teams and your technical background. We want to see how your skills align with the role of Regional Service Manager, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've led teams and delivered service excellence in previous positions. We love a good story!
Showcase Your Leadership Skills: As a Regional Service Manager, you'll be leading a team, so make sure to highlight your leadership style and any relevant experiences. We’re looking for someone who can inspire and coach their team to success, so let us know how you do that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Midas
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around electrical systems and troubleshooting. Be ready to discuss your experience managing field teams and how you've ensured high service standards in previous roles.
✨Showcase Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you provided coaching or feedback that improved performance. This will demonstrate your ability to manage a regional team effectively.
✨Understand the Company Culture
Research the company’s values and their approach to service excellence. Be prepared to discuss how you can contribute to their culture of continuous improvement and operational efficiency, aligning your personal values with theirs.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their current challenges in service delivery or how they measure success in this position. This shows your genuine interest and helps you assess if it’s the right fit for you.
