Regional Service Manager South London Location: Salary: £50,000 £55,000 +10% annual bonus Hours: 40 hours per week, Monday to Friday Company Vehicle: Electric vehicle (private use included) with fuel card Holiday: 25 days annual leave plus bank holidays (increasing with service) Benefits: Pension, Life Assurance, Private Medical Cover, Employee Assistance Programme & discount scheme Our client is a market-leading, service-led organisation operating within a demanding, customer-facing environment. They support customers across restaurants, hotels, education, healthcare, government buildings, and corporate offices and are continuing to invest in service excellence and operational growth. They are now seeking an experienced Regional Service Operations Manager to take ownership of service delivery and team performance across South London , with flexibility for candidates located in Surrey or Kent . You will lead, coach, and performance-manage a regional team of Installation and Field Service Technicians , ensuring high service standards, operational efficiency, and customer satisfaction. Working as part of a small leadership team, you will play a key role in achieving operational targets and supporting a service operation with an annual revenue value of approximately £12m . Lead and performance-manage a team of field-based Service and Installation Technicians Deliver agreed operational targets and service KPIs Provide regular coaching, 1:1s, debriefs, and constructive feedback Assess technical competence, customer engagement, and commercial awareness Ensure technicians receive appropriate training and development Manage regional resources, travel planning, and service coverage Promote a culture of service excellence and continuous improvement 34+ years experience as a Field Service Technician ~34+ years experience managing field-based service teams ~ Strong electrical background (single and three phase qualification essential) ~ Confident troubleshooting, testing, repairing, and servicing technical equipment ~ Comfortable managing remote teams across a geographical territory ~ Experience in warewash, catering equipment, or commercial service environments preferred This is an excellent opportunity to join a stable, growing organisation that invests in its people, offers strong benefits, and provides long-term career progression within a professional service-led environment.
