At a Glance
- Tasks: Support connected coffee machines using cloud diagnostics and telemetry systems.
- Company: Global leader in premium coffee and vending equipment.
- Benefits: Salary up to £37k, 25 days holiday, pension, and career growth.
- Other info: Dynamic role with opportunities for hands-on problem-solving and customer interaction.
- Why this job: Join a tech-savvy team and work with innovative coffee technology.
- Qualifications: Experience with coffee machines and cloud platforms is essential.
The predicted salary is between 33000 - 37000 £ per year.
An established global manufacturer of premium coffee and vending equipment is seeking a Product Support Specialist to support its growing network of distributors across the UK and Ireland. This is a specialist role focused on connected coffee machines, telemetry, and cloud-based diagnostics ideal for someone who combines hands-on coffee machine experience with strong IT and data capability.
The Role
- You will act as the primary technical contact for distributors, supporting connected equipment through remote diagnostics, cloud platforms, and telemetry systems.
- This is not a purely field service role; you’ll be using machine data, push/pull communication, and cloud systems to identify faults, improve performance, and reduce downtime.
Key Responsibilities
- Provide expert remote support for connected coffee machines.
- Diagnose faults using cloud-based telemetry platforms.
- Work with push & pull data technologies to analyse machine performance.
- Support distributors with technical issues, system setup, and optimisation.
- Translate machine data into clear actions for engineers and customers.
- Deliver training on telemetry systems and remote diagnostics tools.
- Log and manage cases via CRM/helpdesk systems.
Essential Requirements (Non-Negotiable)
- Proven experience with professional coffee machines (diagnostics/repair/support).
- Experience working with cloud platforms and connected/IoT systems.
- Strong understanding of push and pull data communication technologies.
- Experience using telemetry for remote diagnostics and monitoring.
- Good knowledge of connectivity (Wi-Fi, SIM, data networks).
- Customer-facing technical support experience.
Why Apply?
- Work with cutting-edge connected coffee technology.
- Be part of a data-driven, cloud-focused technical team.
- Combine engineering and IT skills in a specialist role.
- Join a stable, globally backed business with strong growth.
Product Support Specialist Telemetry, Cloud & Coffee Systems employer: Midas
Midas is an exceptional employer that prioritises employee growth and development, offering ongoing training and a supportive work culture. Located in North London, the company fosters a commitment to excellence in customer service while providing competitive salaries and generous holiday allowances, making it an ideal place for those seeking a rewarding career in the field service industry.
