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- Tasks: Provide expert technical support for vending and coffee machines across the UK and Ireland.
- Company: Join a leading manufacturer known for innovation and exceptional customer service in the vending industry.
- Benefits: Enjoy a competitive salary, company car, and various perks while working in a dynamic environment.
- Why this job: Be part of a forward-thinking team that values technical excellence and customer satisfaction.
- Qualifications: Experience in fault finding and repair of vending or similar equipment is essential.
- Other info: Travel opportunities across the UK, Ireland, and occasionally Europe for training and support.
The predicted salary is between 33000 - 36000 £ per year.
Location: Birmingham, Wolverhampton, Walsall, West Bromwich, Kidderminster, Stourbridge, Telford, Worcester, Coventry, Redditch, Cannock, Stafford, Solihull, Lichfield.
Package: £33,000 - £36,000 Basic, Company Car, plus other Company Benefits.
The Company: Our client is a market-leading manufacturer of vending and HoReCa (Hotel, Restaurant, Café) equipment with a strong presence across the UK, Ireland, and Europe. Known for innovation, quality, and exceptional after-sales support, they are now seeking a Midlands-based Product Support Specialist to join their UK Technical Team. This is a fantastic opportunity to join a stable and forward-thinking business that values customer service and technical excellence.
The Role: As a Product Support Specialist, you will be responsible for delivering expert field-based technical support to key accounts across the UK and Ireland, ensuring a high level of customer satisfaction. You’ll be the technical go-to person for installations, troubleshooting, on-site repairs, training, and technical advice. This role involves travel across the UK and Ireland, with occasional travel across Europe as part of international support and training initiatives.
- Providing onsite technical support and fault resolution for vending and HoReCa equipment.
- Delivering technical training to clients’ engineers and operators.
- Representing the business professionally to build customer trust and satisfaction.
- Supporting trade shows, exhibitions, and training courses.
- Collaborating with the Technical Manager and wider team to meet UK support objectives.
- Logging and reporting technical issues and contributing to internal knowledge databases.
The Person: We’re looking for a hands-on, customer-focused engineer with excellent problem-solving abilities and strong communication skills.
Essential Experience:
- Proven experience in fault finding and repair of vending, coffee, or similar electro-mechanical equipment.
- Experience working in a customer-facing, field-based role.
- Strong mechanical and electrical knowledge.
Desirable Skills:
- Experience delivering technical training.
- Familiarity with Salesforce or similar CRM/help desk systems.
- Knowledge of health & safety regulations around technical equipment.
Contact Detail:
Midas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist
✨Tip Number 1
Familiarise yourself with the specific types of vending and HoReCa equipment that the company manufactures. Understanding their products inside and out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the vending and coffee machine industry. Attend relevant trade shows or exhibitions where the company might be present, as this can provide you with valuable insights and connections that could help you stand out.
✨Tip Number 3
Brush up on your technical training skills. Since delivering training is part of the role, consider preparing a short presentation or training module on a relevant topic to showcase your ability to educate others effectively during the interview process.
✨Tip Number 4
Research the company's customer service philosophy and values. Being able to articulate how your approach aligns with their commitment to customer satisfaction will show that you're not just technically skilled, but also a great fit for their team culture.
We think you need these skills to ace Product Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fault finding and repair of vending or coffee equipment. Emphasise any customer-facing roles you've had, as well as your mechanical and electrical knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving abilities and customer service focus, and explain why you would be a great fit for the Product Support Specialist position.
Showcase Technical Skills: Clearly outline your technical skills related to the role, such as experience with electro-mechanical equipment and any training you've delivered. If you have familiarity with CRM systems like Salesforce, make sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Midas
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with vending and coffee machines in detail. Highlight specific instances where you've successfully diagnosed and repaired equipment, as this will demonstrate your hands-on skills and problem-solving abilities.
✨Emphasise Customer Service Skills
Since the role is customer-facing, share examples of how you've provided excellent customer service in previous positions. Discuss how you’ve built trust with clients and resolved their issues effectively, as this aligns with the company's values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as troubleshooting a malfunctioning machine on-site. Practise articulating your thought process and the steps you would take to resolve such issues.
✨Familiarise Yourself with the Company
Research the company’s products and services, especially their vending and HoReCa equipment. Understanding their market position and recent innovations will help you engage in meaningful conversations during the interview.
