Product Support Specialist

Product Support Specialist – Coffee & Vending Equipment

Office-Based | West Midlands

£33,000 – £38,000 Basic + Benefits

We are recruiting for a Product Support Specialist to join a global manufacturer of professional coffee and vending equipment. The business supplies premium solutions into the HoReCa and Office Coffee Service sectors and has a strong reputation for innovation, quality and technical excellence.

This is a field-based role covering the West Midlands and surrounding areas, offering long-term stability and the opportunity to work with advanced equipment and technology.

The Role

As a Product Support Specialist, you will be part of the UK Technical Team, providing expert on-site support to distributors, service partners and end users.

This is a hands-on, customer-facing role combining fault finding, technical support, installation assistance and training delivery. You will act as a technical specialist, ensuring equipment is operating efficiently and customers receive a high standard of service.

There may be occasional travel within the UK, Ireland and Europe for training and collaboration.

Key Responsibilities

• Carry out on-site diagnostics, fault finding and repairs on coffee and vending equipment
• Support installations and commissioning of new equipment
• Deliver technical training to engineers and operators
• Provide remote and on-site technical support using telemetry systems
• Monitor machine performance data and assist with remote diagnostics
• Log and report technical cases accurately using internal systems
• Support trade shows, exhibitions and technical workshops where required
• Work closely with the Technical Manager and wider team to achieve service targets

Candidate Requirements

Essential:

• Proven experience repairing coffee machines, vending machines or similar electro-mechanical equipment
• Strong electrical and mechanical fault-finding skills
• Previous field-based technical support experience
• Good customer-facing communication skills
• Working knowledge of telemetry systems and remote machine monitoring

Desirable:

• Experience delivering technical training
• Familiarity with CRM or helpdesk systems
• Understanding of relevant health and safety regulations

This is an excellent opportunity for a technically capable engineer looking to join a well-established manufacturer with strong growth and development prospects.

If you’re ready to take the next step in your career and work with innovative equipment in a supportive, forward-thinking team, we’d love to hear from you. Apply today for a confidential discussion.