At a Glance
- Tasks: Provide expert technical support for coffee and vending equipment onsite.
- Company: Join a leading global manufacturer in the coffee and vending industry.
- Benefits: Competitive salary, Monday to Friday hours, and ongoing career development.
- Other info: Dynamic team environment with opportunities for travel and training.
- Why this job: Step into a dedicated support role and work with cutting-edge coffee technology.
- Qualifications: Experience as a Coffee Machine or Vending Engineer with strong troubleshooting skills.
The predicted salary is between 33000 - 37000 £ per year.
Onsite Support Technician Coffee & Vending Equipment
Location: West Midlands (Onsite) Salary: £33,000 - £37,000 + Benefits
Are you an experienced Coffee Machine Engineer or Vending Engineer looking for a new challenge away from a fully field-based role?
We are recruiting for an Onsite Support Technician to join a leading global manufacturer of professional coffee and vending equipment. This is a fantastic opportunity for an engineer with strong technical experience within the coffee or vending industry to move into a dedicated onsite support position, working closely with engineers, customers and internal technical teams.
Based at the company’s UK headquarters in the West Midlands, you will provide expert technical support, fault diagnosis and product guidance across a range of commercial coffee and vending equipment.
The Role:
- Provide onsite technical support to field engineers, customers and service partners.
- Diagnose and troubleshoot electrical and mechanical faults on commercial coffee machines, bean-to-cup systems and vending equipment.
- Support engineers with complex technical issues, repairs, installations and commissioning.
- Assist with product testing, technical investigations and equipment improvements.
- Provide technical guidance and knowledge sharing across the business.
- Support technical training sessions, product demonstrations and customer workshops.
- Use telemetry and remote diagnostic systems to monitor machine performance and identify faults.
- Maintain accurate technical reports, case records and documentation.
- Work closely with the Technical Manager and wider support team to deliver excellent customer service.
About You:
The successful candidate will ideally come from a coffee machine, vending or beverage equipment background and have hands-on experience servicing and repairing commercial equipment.
You will have:
- Previous experience working as a Coffee Machine Engineer, Vending Engineer, Beverage Equipment Engineer or similar.
- Strong electrical and mechanical fault-finding skills.
- Experience working on commercial coffee machines, bean-to-cup machines, traditional espresso machines or vending equipment.
- Good understanding of machine operation, maintenance and technical troubleshooting.
- Ability to support engineers and customers with complex technical queries.
- Excellent communication and problem-solving skills.
- Experience with telemetry, remote diagnostics or connected equipment (desirable).
- Full UK driving licence.
What’s on Offer:
- £33,000 - £37,000 basic salary.
- Monday to Friday working hours.
- Permanent onsite role based in the West Midlands.
- Opportunity to move into a technical support position with a global manufacturer.
- Manufacturer training and ongoing career development.
- Exposure to the latest coffee and vending technologies.
- Occasional UK, Ireland and European travel for training and exhibitions.
- Supportive technical team environment.
If you are currently working as a Coffee Machine Engineer, Vending Engineer, Field Service Engineer or Beverage Equipment Engineer and want to take the next step into an onsite technical support role, we would love to hear from you. Apply today for a confidential discussion.
Packaging Technician employer: Midas
Midas is an exceptional employer that prioritises employee growth and development, offering ongoing training and a supportive work culture. Located in North London, the company fosters a commitment to excellence in customer service while providing competitive salaries and generous holiday allowances, making it an ideal place for those seeking a rewarding career in the field service industry.
StudySmarter Expert Advice🤫
We think this is how you could land Packaging Technician
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Midas, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Packaging Technician
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Midas specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Midas
✨Know Your Manufacturing Processes
Before you walk into the interview with Midas, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Midas value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
