At a Glance
- Tasks: Provide expert technical support for coffee and vending equipment onsite.
- Company: Leading global manufacturer of professional coffee and vending equipment.
- Benefits: Competitive salary, permanent role, training, and career development.
- Other info: Opportunity for occasional travel and exposure to the latest technologies.
- Why this job: Join a supportive team and work with cutting-edge coffee technology.
- Qualifications: Experience in coffee or vending equipment with strong troubleshooting skills.
The predicted salary is between 33000 - 37000 £ per year.
Location: West Midlands (Onsite)
Salary: £33,000 - £37,000 + Benefits
Are you an experienced Coffee Machine Engineer or Vending Engineer looking for a new challenge away from a fully field-based role? We are recruiting for an Onsite Support Technician to join a leading global manufacturer of professional coffee and vending equipment. This is a fantastic opportunity for an engineer with strong technical experience within the coffee or vending industry to move into a dedicated onsite support position, working closely with engineers, customers and internal technical teams. Based at the company’s UK headquarters in the West Midlands, you will provide expert technical support, fault diagnosis and product guidance across a range of commercial coffee and vending equipment.
The Role:
- Provide onsite technical support to field engineers, customers and service partners.
- Diagnose and troubleshoot electrical and mechanical faults on commercial coffee machines, bean-to-cup systems and vending equipment.
- Support engineers with complex technical issues, repairs, installations and commissioning.
- Assist with product testing, technical investigations and equipment improvements.
- Provide technical guidance and knowledge sharing across the business.
- Support technical training sessions, product demonstrations and customer workshops.
- Use telemetry and remote diagnostic systems to monitor machine performance and identify faults.
- Maintain accurate technical reports, case records and documentation.
- Work closely with the Technical Manager and wider support team to deliver excellent customer service.
About You:
The successful candidate will ideally come from a coffee machine, vending or beverage equipment background and have hands-on experience servicing and repairing commercial equipment. You will have:
- Previous experience working as a Coffee Machine Engineer, Vending Engineer, Beverage Equipment Engineer or similar.
- Strong electrical and mechanical fault-finding skills.
- Experience working on commercial coffee machines, bean-to-cup machines, traditional espresso machines or vending equipment.
- Good understanding of machine operation, maintenance and technical troubleshooting.
- Ability to support engineers and customers with complex technical queries.
- Excellent communication and problem-solving skills.
- Experience with telemetry, remote diagnostics or connected equipment (desirable).
- Full UK driving licence.
What's on Offer:
- £33,000 - £37,000 basic salary.
- Monday to Friday working hours.
- Permanent onsite role based in the West Midlands.
- Opportunity to move into a technical support position with a global manufacturer.
- Manufacturer training and ongoing career development.
- Exposure to the latest coffee and vending technologies.
- Occasional UK, Ireland and European travel for training and exhibitions.
- Supportive technical team environment.
If you are currently working as a Coffee Machine Engineer, Vending Engineer, Field Service Engineer or Beverage Equipment Engineer and want to take the next step into an onsite technical support role, we would love to hear from you. Apply today for a confidential discussion.
