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For Companies At a Glance
- Tasks: Lead and manage a team of technicians to deliver top-notch service across South London.
- Company: Join a market-leading organisation focused on service excellence and operational growth.
- Benefits: Enjoy a competitive salary, bonus, company vehicle, and comprehensive benefits package.
- Why this job: Make a real impact in a dynamic environment with opportunities for career progression.
- Qualifications: 3-4 years' experience in field service and team management, with strong electrical skills.
- Other info: Flexible location options and a culture of continuous improvement await you.
The predicted salary is between 43000 - 58000 £ per year.
Location: South London
Salary: £50,000 – £55,000 +10% annual bonus
Hours: 40 hours per week, Monday to Friday
Company Vehicle: Electric vehicle (private use included) with fuel card
Holiday: 25 days’ annual leave plus bank holidays (increasing with service)
Benefits: Pension, Life Assurance, Private Medical Cover, Employee Assistance Programme & discount scheme
The Opportunity
Our client is a market-leading, service-led organisation operating within a demanding, customer-facing environment. They support customers across restaurants, hotels, education, healthcare, government buildings, and corporate offices and are continuing to invest in service excellence and operational growth. They are now seeking an experienced Regional Service Operations Manager to take ownership of service delivery and team performance across South London, with flexibility for candidates located in Surrey or Kent.
The Role
You will lead, coach, and performance-manage a regional team of Installation and Field Service Technicians, ensuring high service standards, operational efficiency, and customer satisfaction. Working as part of a small leadership team, you will play a key role in achieving operational targets and supporting a service operation with an annual revenue value of approximately £12m.
Key Responsibilities
- Lead and performance-manage a team of field-based Service and Installation Technicians
- Deliver agreed operational targets and service KPIs
- Provide regular coaching, 1:1s, debriefs, and constructive feedback
- Assess technical competence, customer engagement, and commercial awareness
- Ensure technicians receive appropriate training and development
- Manage regional resources, travel planning, and service coverage
- Promote a culture of service excellence and continuous improvement
About You
- 3–4+ years’ experience as a Field Service Technician
- 3–4+ years’ experience managing field-based service teams
- Strong electrical background (single and three phase)
- Confident troubleshooting, testing, repairing, and servicing technical equipment
- Comfortable managing remote teams across a geographical territory
- Highly organised with strong communication and leadership skills
- Experience in warewash, catering equipment, or commercial service environments preferred
Why Apply?
This is an excellent opportunity to join a stable, growing organisation that invests in its people, offers strong benefits, and provides long-term career progression within a professional service-led environment.
Regional Service Manager in London employer: Midas
Contact Detail:
Midas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. Understand their values and how they deliver customer satisfaction. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've led teams, improved service delivery, or tackled challenges. Being able to share these experiences will demonstrate your capability as a Regional Service Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Regional Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing field-based teams and your technical background. We want to see how your skills align with the role of Regional Service Manager, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your leadership style and how you’ve driven service excellence in previous positions. Remember, we love a good story!
Showcase Your Communication Skills: As a Regional Service Manager, strong communication is key. In your application, demonstrate how you’ve effectively communicated with teams and customers in the past. We want to see that you can lead and inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Midas
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around electrical systems and troubleshooting. Being able to discuss your experience with field service teams and specific equipment will show that you're the right fit for the role.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led and managed teams in the past. Think about times when you provided coaching or feedback, and be ready to discuss how you foster a culture of service excellence.
✨Understand the Company Culture
Research the company’s values and mission. Be prepared to explain how your personal values align with theirs, especially regarding customer service and operational efficiency. This will demonstrate your commitment to their goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about their current challenges in service delivery or how they measure success. This shows your genuine interest and helps you assess if it’s the right fit for you.
