At a Glance
- Tasks: Provide expert technical support for coffee and vending equipment, troubleshooting and training.
- Company: Join a leading global manufacturer with a friendly and supportive team.
- Benefits: Monday to Friday role, ongoing training, career progression, and occasional travel.
- Other info: Dynamic environment with opportunities for growth and exposure to the latest technologies.
- Why this job: Step into a rewarding technical support role and work with cutting-edge coffee technology.
- Qualifications: Experience with coffee machines or vending equipment and strong fault-finding skills.
The predicted salary is between 35000 - 45000 £ per year.
- Technical Support Engineer – Coffee & Vending Equipment
- Are you an experienced
- Coffee Machine Engineer or
Vending Engineer looking to move into a technical support role with a global manufacturer?
We are recruiting for a
Technical Support Engineer to join a leading manufacturer of professional coffee and vending equipment.
This is a fantastic opportunity to step away from a fully field-based position and join a friendly technical team based at the company's UK headquarters.
You'll use your technical knowledge to support field engineers, distributors and customers, providing expert advice, troubleshooting complex faults and delivering technical training on a range of premium coffee and vending equipment.
There will also be occasional travel within the UK, Ireland and Europe for product training, technical support and exhibitions.
The Role
- Provide telephone, email and remote technical support to engineers, distributors and customers.
- Diagnose electrical and mechanical faults on traditional espresso, bean-to-cup and vending equipment.
- Support equipment installations, commissioning and product upgrades.
- Deliver technical training to engineers, service partners and customers.
- Monitor machine performance using telemetry and remote diagnostic systems.
- Record technical cases and provide accurate technical documentation.
- Support product demonstrations, exhibitions and technical workshops.
- Work closely with the Technical Manager and wider UK team to deliver an excellent customer experience.
About You
We're looking for someone with experience working on coffee machines, vending equipment or similar electro‑mechanical products.
You will ideally have
- Experience servicing and repairing traditional espresso, bean‑to‑cup or vending machines.
- Strong electrical and mechanical fault‑finding skills.
- Previous experience as a Field Service Engineer or Technical Support Engineer.
- Excellent customer service and communication skills.
- Experience using remote diagnostics or telemetry systems (desirable).
- Experience delivering technical training (desirable).
- Full UK driving licence.
- What's on Offer
- Monday to Friday role based at the company's West Midlands headquarters.
- Ongoing manufacturer training and technical development.
- Career progression within a global organisation.
- Exposure to the latest coffee and vending technologies.
- Occasional UK and European travel.
- Supportive team and modern working environment.
If you're currently working as a Coffee Machine Engineer, Field Service Engineer, Vending Engineer, Beverage Equipment Engineer or Technical Support Engineer and are looking for your next challenge, we'd love to hear from you.
Apply today for a confidential discussion.
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