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For Companies At a Glance
- Tasks: Lead and manage a team of technicians to deliver top-notch service across South London.
- Company: Join a market-leading organisation focused on service excellence and operational growth.
- Benefits: Enjoy a competitive salary, bonus, company vehicle, and generous holiday allowance.
- Why this job: Make a real impact in a stable, growing company that values its people.
- Qualifications: 3-4 years' experience in field service and team management required.
- Other info: Great career progression opportunities in a supportive, professional environment.
The predicted salary is between 50000 - 55000 £ per year.
Location: South London
Salary: £50,000 – £55,000 +10% annual bonus
Hours: 40 hours per week, Monday to Friday
Company Vehicle: Electric vehicle (private use included) with fuel card
Holiday: 25 days’ annual leave plus bank holidays (increasing with service)
Benefits: Pension, Life Assurance, Private Medical Cover, Employee Assistance Programme & discount scheme
The Opportunity
Our client is a market-leading, service-led organisation operating within a demanding, customer-facing environment. They support customers across restaurants, hotels, education, healthcare, government buildings, and corporate offices and are continuing to invest in service excellence and operational growth. They are now seeking an experienced Regional Service Operations Manager to take ownership of service delivery and team performance across South London, with flexibility for candidates located in Surrey or Kent.
The Role
You will lead, coach, and performance-manage a regional team of Installation and Field Service Technicians, ensuring high service standards, operational efficiency, and customer satisfaction. Working as part of a small leadership team, you will play a key role in achieving operational targets and supporting a service operation with an annual revenue value of approximately £12m.
Key Responsibilities
- Lead and performance-manage a team of field-based Service and Installation Technicians
- Deliver agreed operational targets and service KPIs
- Provide regular coaching, 1:1s, debriefs, and constructive feedback
- Assess technical competence, customer engagement, and commercial awareness
- Ensure technicians receive appropriate training and development
- Manage regional resources, travel planning, and service coverage
- Promote a culture of service excellence and continuous improvement
About You
- 3–4+ years’ experience as a Field Service Technician
- 3–4+ years’ experience managing field-based service teams
- Strong electrical background (single and three phase)
- Confident troubleshooting, testing, repairing, and servicing technical equipment
- Comfortable managing remote teams across a geographical territory
- Highly organised with strong communication and leadership skills
- Experience in warewash, catering equipment, or commercial service environments preferred
Why Apply?
This is an excellent opportunity to join a stable, growing organisation that invests in its people, offers strong benefits, and provides long-term career progression within a professional service-led environment.
Regional Service Manager in Bromley employer: Midas
Contact Detail:
Midas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager in Bromley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its service standards. Be ready to discuss how your experience aligns with their operational targets and customer satisfaction goals. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your leadership skills! Think of examples where you've successfully managed teams or improved service delivery. Being able to articulate your past successes will help you stand out as a candidate who can lead and inspire.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Regional Service Manager in Bromley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing field-based teams and your technical skills. We want to see how your background aligns with the role of Regional Service Manager, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've led teams and improved service delivery in previous positions. We love a good story!
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you’ve successfully coached and developed teams in the past. We’re looking for someone who can inspire and drive performance, so let us know how you do that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Midas
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around electrical systems and troubleshooting. Be ready to discuss your experience managing field service teams and how you've ensured high service standards in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and coached teams in previous roles. Think about specific situations where you provided constructive feedback or helped a team member improve their performance. This will demonstrate your ability to manage and inspire a team.
✨Understand the Company Culture
Research the company’s values and mission. Be prepared to discuss how your personal values align with theirs, especially regarding service excellence and continuous improvement. This shows that you're not just looking for a job, but a place where you can contribute meaningfully.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to training and development for technicians or how they measure success in service delivery. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
